Cloud Ops – Monitoring

3 weeks ago


Chennai, India Hexaware Technologies Full time
Job DescriptionWe are seeking an engineer with knowledge and experience in AWS cloud solutions. The candidate should be understanding of AWS cloud infrastructure services and monitoring alerts related to these services.Familiarity with cloud native components.Familiarity in using monitoring tools such as New Relic and ITSM tool such as Jira.1-2 years’ demonstrable experience with managing cloud services especially AWS.Adept at collaborating in diverse teams, with excellent communication skills.Strong written and verbal communication skills1 years’ hands on experience with Windows Servers.Proactive incident management with SOP based troubleshooting.

Key Responsibilities:Lead and mentor the CloudOps monitoring team.Oversee incident response processes to ensure timely resolution of issuesAnalyze metrics and logs to identify performance bottlenecks, optimize resource utilization, and troubleshoot issues proactively.Generate regular reports on system performance and incidents.Maintain comprehensive documentation of monitoring processes and configurationsManage the monitoring team 24 by 7 shift schedulePrepare dashboards and reports, and provide weekly/monthly reports to the Service Delivery Manager (SDM) for review with the client

Basic Qualifications1-3 year of hands-on experience with Windows/Linux servers.1-3 year of experience working with public cloud platforms such as AWS.Proactive incident management with basic troubleshooting skills.Excellent written and verbal communication skills

Preferred QualificationsDegree in Engineering or IT-related field.AWS Cloud Practitioner Certification.



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