API Integration Support Specialist

3 weeks ago

bangalore, India AppDesk Services Full time

API Integration Support Specialist Company Overview We are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel.Position Summary This role involves providing technical support and guidance to customers integrating with our APIs, with a focus on the Coinflow platform ( The ideal candidate will serve as the primary technical point of contact, helping customers troubleshoot integration issues and providing step-by-step guidance for successful implementation.Key ResponsibilitiesTechnical Support Provide real-time technical assistance to customers via Slack channel Analyze and debug API integration issues Offer clear, actionable solutions and implementation guidance Review customer code and provide optimization recommendations Create and maintain troubleshooting documentation Customer Communication Respond promptly to customer inquiries in the Slack support channel Explain complex technical concepts in accessible terms Provide step-by-step implementation guidance Escalate complex issues to appropriate team members when necessary Documentation & Knowledge Management Maintain up-to-date integration guides and FAQs Document common issues and their solutions Contribute to API documentation improvements Create video tutorials and walkthroughs as needed Preferred Skills > Experience with payment gateways Integration (e.g., Stripe, Razorpay, PayPal , etc.) > Understanding of cryptocurrency fundamentals (Bitcoin, Ethereum, stablecoins) > Understanding of Payment Methods such as - USDC, Push-to-Card, ACH Transfer, Sepa, Pix, digital wallets (Venmo, Apple Pay, Google Pay), 3DS Cards > Knowledge of Chargeback protection and fraud prevention strategies Required Qualifications Technical Skills Strong understanding of API integration concepts and best practices Experience with RESTful APIs and webhook implementations Proficiency in debugging API calls and response handling Knowledge of common programming languages (JavaScript, Python, etc.) Understanding of authentication methods (API keys, OAuth, etc.) Experience with payment processing APIs (preferred) Communication Skills Excellent written communication skills Ability to explain technical concepts clearly to non-technical users Experience providing customer support in chat/messaging environments Strong problem-solving and analytical thinking abilities Experience Requirements 2+ years of experience in technical support or API integration Previous experience with customer-facing technical roles Familiarity with Slack or similar collaboration platforms Experience with financial technology or payment processing (preferred) Work Schedule & Coverage Coverage Requirements : 24-hour support coverage required Time Zones : Must be available during Indian business hours with flexibility for extended coverage Availability : Immediate start preferred Work Environment : Remote-friendly What We Offer Competitive salary commensurate with experience Flexible working arrangements Opportunity to work with cutting-edge payment technology Professional development and learning opportunities

  • API Integration Specialist

    1 day ago

    bangalore, India GSSTech Group Full time

    As an API Integration Specialist, you will be at the forefront of driving technical solutions that enhance connectivity and streamline operations across our diverse banking clientele. Your expertise will be instrumental in ensuring smooth integration between our systems and those of our clients, thereby enhancing their operational efficiency and driving our...

  • ServiceNow Integration Specialists(SAP Integration)

    1 week ago

    bangalore, India xTag Full time

    Role: 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 (𝗦𝗔𝗣 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻)𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote (India)𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 4–8 Years𝗦𝗵𝗶𝗳𝘁: PST Time Zone (Starting from 5 PM IST

  • Integration Specialist

    3 weeks ago

    bangalore, India ValueLabs Full time

    Role : Integration Specialist (Mid Level) Experience : 5-8 Years Notice : Immediate - 20 days Required Qualifications **Must-Have:** - **Professional Experience:** 5-8 years of professional backend software engineering experience. - **Strong Programming Skills:** Strong proficiency in at least one of our core backend languages: Go , C# , or Python . - **API...

  • Senior Integration Specialist Tibco

    3 days ago

    bangalore, India YALLO Group Full time

    Location: Remote Start: ASAP Role Overview: We are looking for a Senior Integration Specialist to design, develop, and maintain backend integration solutions across ecommerce, ERP, POS, inventory, and loyalty systems. This role primarily involves working with TIBCO middleware tools and Microsoft Azure services. Key Responsibilities: Design and implement...

  • ServiceNow Integration Specialist

    7 days ago

    bangalore, India Celebal Technologies Full time

    About the Role: We are looking for four experienced ServiceNow Integration Specialists with strong hands-on expertise in integrating ServiceNow with SAP using Integration Hub, custom connectors, and Event Management. The ideal candidates will have a solid understanding of enterprise integration patterns, data flow design, and ServiceNow platform capabilities...

  • API Integration Engineer

    1 day ago

    bangalore, India Ally-eXecutive HR Full time

    Job Title: API & Data Integration Engineer (5-8 years’ experience) Role Overview The Advanced Intelligence Work Group is seeking an API and Data Integration Engineer to design,build, and maintain robust backend integrations that power data flow across systems, applications, and AI-driven copilots. This role is critical for enabling seamless connectivity...

  • Senior Integration Specialist Tibco

    3 days ago

    bangalore, India YALLO Group Full time

    Location: RemoteStart: ASAPRole Overview:We are looking for a Senior Integration Specialist to design, develop, and maintain backend integration solutions across ecommerce, ERP, POS, inventory, and loyalty systems. This role primarily involves working with TIBCO middleware tools and Microsoft Azure services.Key Responsibilities:Design and implement...

  • UKG INTEGRATION SPECIALIST

    1 week ago

    bangalore, India Wimmer Solutions Full time

    UKG INTEGRATION SPECIALIST JOB ID: 23952 At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we...

  • UKG INTEGRATION SPECIALIST

    1 week ago

    bangalore, India Wimmer Solutions Full time

    UKG INTEGRATION SPECIALIST JOB ID: 23952 At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we...

  • Tally Developer

    1 week ago

    bangalore, India Open Financial Technologies Full time

    Tally Developer (Integration Specialist) About Open: OPEN is a leading connected finance platform that empowers finance teams to manage their cashflow better by managing all their business finance systems, right from banking to accounting ERP, payments,CRM, HRMS etc. - in one place. OPEN, India's 100th Unicorn, has been awarded the ‘Best Workplace 2024’...