Senior Genesys

Job Title: Genesys Engage Consultant Company Info: TVS Digital is a digital technology start-up focused on the Fintech & Automotive industry with platforms and services offerings in the Credit & Collection Services and Automotive & Retail domain. We provide IT Services to accelerate digital transformation by partnering with industry renowned platforms...

Job Title: Genesys Engage ConsultantCompany Info:TVS Digital is a digital technology start-up focused on the Fintech & Automotive industry with platforms and services offerings in the Credit & Collection Services and Automotive & Retail domain. We provide IT Services to accelerate digital transformation by partnering with industry renowned platforms...

Job Title: Genesys Engage ConsultantCompany Info:TVS Digital is a digital technology start-up focused on the Fintech & Automotive industry with platforms and services offerings in the Credit & Collection Services and Automotive & Retail domain. We provide IT Services to accelerate digital transformation by partnering with industry renowned platforms...

Job Title: Genesys Engage Consultant Company Info: TVS Digital is a digital technology start-up focused on the Fintech & Automotive industry with platforms and services offerings in the Credit & Collection Services and Automotive & Retail domain. We provide IT Services to accelerate digital transformation by partnering with industry renowned platforms...

Job Description Roles and Responsibilities - - SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect - - Innovation mindset - - Provide support for P1 and P2 issues - - Communication and Outage Management - - Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - - Work with L2...

Roles and Responsibilities SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect Innovation mindset Provide support for P1 and P2 issues Communication and Outage Management Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets Work with L2 resources to get the RCA for P1 and P2 issues...

Job Description Position: Head IT (Call Center Division) Department: IT Location: Gurugram Reports to: Head of Technology Employment Type: Full-time Job Summary We are seeking a seasoned and strategic IT leader to head the IT function for our Call Center Division. This role will be responsible for overseeing and aligning all IT infrastructure,...

Role : Assistant Telecom Manager with hand on exp in NICE inContact Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer...

Role & responsibilities Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time...

Role: Telecom-Assistant Manager Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Managers, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and...