Corporate IT Support Specialist III

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we Don't worry if you don't check all the boxes -- apply anyway We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. Please note that this is a hybrid role and candidates are expected to work from our Navi Mumbai (Vashi) office 3 days per week, or more as required by business needs. The Work You'll Do: The Corporate IT Support Specialist is responsible for providing quality and professional desktop support to Sovos employees. This may include performing system generation of new PCs or laptops, hardware upgrades and data conversions, hardware troubleshooting assistance, peripheral troubleshooting, and other support issues that are related to the end user systems for employees. More specifically, you will: Respond to and resolves issues reported by Sovos employees  Utilize ticket tracking system to document results of problem resolution sessions  Provide support for the Sovos Active Directory infrastructure  Participate in deployment projects and perform user administration on servers  Maintain responsibility for system preparation, including software installations and user configurations for standard PC image creation  Serve as point of escalation for software installation, hardware repairs/maintenance and assists with moving employees' desktop equipment.  Responsible for data backup and recovery and for documenting department procedures and configurations  Lead the hardware and software procurement process for both new and warrantied equipment  Provide excellent customer service and take full responsibility for ensuring internal and external customer satisfaction  Troubleshoot problems and answer questions to prevent downtime, while enhancing the use of hardware, software, peripheral equipment, and operating systems  Oversee computer systems that include management of domain user and computer accounts, manage user permissions, and monitor overall system performance  Resolve issues with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems  Participate in emergency on-call support on a rotating schedule What We Need From You Familiarity with Windows, Office365, desktop support, VPNs 5+ years of relevant IT support experience with foundational understanding of IT help desk responsibilities  Proficiency in both English and the local language is required to support local employees and collaborate with our global IT team Excellent customer service skills Ability to manage multiple tasks, while effectively focusing on priority issues Demonstrates a high degree of self-awareness and commitment to personal development and learning Demonstrates the ability to teach others at an appropriate level Acts with integrity and demonstrates ethical behavior in all matters Exhibits strong communication skills, both verbal and written at all levels What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside Flexible Time-Off Bi-Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit   and follow us on LinkedIn  and Twitter . #LI-HYBRID