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Learning And Development Specialist

4 weeks ago

Chennai, India Cafe Coffee Day Full time

About Café Coffee Day

Café Coffee Day is India's largest café chain in terms of the number of café outlets with more than 460 cafes across the country. CCD, as it is popularly called, opened its first café in Bengaluru in 1996 and has pioneered the coffee culture in the chained café segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of "A lot can happen over coffee". CCD operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. CDGL is arguably India's largest coffee retail conglomerate with leadership position also in the automated beverage dispensing solutions under the brand name Coffee Day Beverages with distribution across more than 1330+ towns and cities across India. CDGL also operates a network of 280+ refreshment kiosks offering affordable food and beverages for on-the-go customers under the Coffee Day Xpress brand name.

Key Responsibilities:

Training Program Development:

  • Design, develop, and update training programs for new and existing baristas.
  • Create training materials, manuals, and resources to support effective learning.

Onboarding:

  • Conduct orientation sessions for new baristas, introducing them to company culture, policies, and standards.
  • Familiarize new hires with equipment, ingredients, and processes used in coffee preparation.

Technical Skills Training:

  • Provide hands-on training in coffee preparation techniques, including espresso extraction, milk frothing, and brewing methods.
  • Demonstrate proper use and maintenance of coffee equipment.

Product Knowledge:

  • Educate baristas on the characteristics of different coffee beans, blends, and beverage offerings.
  • Keep baristas updated on changes to the menu and new product launches.

Customer Service Training:

  • Train baristas on customer service best practices, emphasizing friendliness, attentiveness, and problem resolution.
  • Provide guidance on handling customer inquiries and feedback.

Quality Control:

  • Set and maintain quality standards for coffee preparation.
  • Conduct regular assessments and evaluations of baristas' performance.

Hygiene and Safety:

  • Instruct baristas on proper hygiene practices and food safety regulations.
  • Ensure adherence to health and safety guidelines in the coffee preparation area.

Continuous Improvement:

  • Implement ongoing training programs to enhance the skills of experienced baristas.
  • Stay informed about industry trends and updates to incorporate into training.

Feedback and Coaching:

  • Provide constructive feedback to baristas based on performance assessments.
  • Conduct one-on-one coaching sessions to address individual learning needs.

Scheduling and Coordination:

  • Coordinate training schedules with the HR department and store managers.
  • Ensure that training sessions do not disrupt daily operations.

Documentation:

  • Maintain accurate records of training sessions, attendance, and performance assessments.
  • Prepare reports on the progress of baristas undergoing training.

Assessment and Certification:

  • Develop assessment criteria to evaluate baristas' proficiency.
  • Certify baristas upon successful completion of training programs.

Location:

  • Delhi
  • Kolkata
  • Bangalore

Knowledge and Skills:

Educational Qualification: Any Graduates, Preferably from BHM

Experience: 1 - 2 Years as a Barista Trainer

Functional Skills Required to execute the role

  • Excellent communication and interpersonal skills.
  • Passion for coffee and commitment to quality.
  • Patience and ability to adapt training methods to different learning styles.
  • Strong organizational and time-management skills.
  • Positive and encouraging attitude.

Technical Skills Required to execute the role

  • Proven experience as a barista with a strong understanding of coffee preparation techniques.
  • Teaching or training experience is an advantage.
  • Knowledge of health and safety regulations in a food-service environment.
  • Certification in barista training or related field is a plus.