▷ 15h Left: Delivery Head
2 weeks ago
The Delivery Head for the BFSI vertical will be responsible for overseeing the delivery of services and solutions to clients in Banking, Financial Services and Insurance sectors. This role involves strategic leadership, operational excellence and client relationship management, ensuring that all delivery processes align with industry standards and client expectations. The successful candidate will possess deep knowledge of BFSI landscape, strong managerial skills and the ability to drive continuous improvement initiatives.
Key Responsibilities:
Strategic Leadership:
- Oversee global engagements, leading teams of 100+, revenue base clients.- Developing implementable transformation strategies for our BFSI clients, based on the understanding of the current and desired future states.- Developing reusable consulting assets to help improve quality and accelerate time-to-delivery for client engagements.- Proactively penetrate opportunities, win new business, and manage program delivery through customer excellence.
Customer and Client Management:
- Foster excellent customer relationships at all levels.- Experience in creating and using PM artefacts like project/program plan, risk/issue logs, status reporting, proposal decks, client visit presentations, business case, benefits tracking & resource utilisation reports.- Conduct meetings with customer stakeholders and maintain a 100% annual customer score.- Prepare and present quarterly business reviews with VPs and CIOs.
Operational Excellence:
- Ensure smooth delivery, revenue, and margin goals are met, with proactive measures to avoid penalties.- Drive delivery excellence, quality, workforce transformation, and design governance and dashboards for delivery metrics.- Transform Delivery to increase revenue potential within existing customer bases and be able to work on project financial aspects and business strategies for cost optimisation.
Collaboration and Communication:
- Maintain a collaborative mindset with internal stakeholders by coordinating with supporting teams like Sales, HR, Infrastructure, Facilities, Learning and Development to make delivery happen and make sure delivery team have the right tools to do their job.- Lead executive-level customer communications and internal discussions with cross-functional teams.- Drive transformation across all aspects of delivery and support functions in partnership with Talent Acquisition, Training.
Performance and Development:
- Conduct appraisals, provide frequent feedback, and make decisions on hiring in collaboration with HR/Resourcing teams.- Responsible for bottom-line margins and margin improvement initiatives.
Market Analysis:
- Stay informed of industry trends, regulatory changes, and emerging technologies impacting the BFSI vertical.- Use market insights to adjust delivery strategies and address client needs effectively.
Must-Have Qualifications:
- University degree; BS/ MS/MBA- Drive BFSI solutions business as a subject matter expert.- Min 15 years of experience in banks, wealth /asset management/brokerage, or consulting firms, with a focus on driving investment banking, Insurance solution efforts.- Hands on experience in digital /mobile banking of a Retail/Consumer Bank in USA or Europe markets.- Experience with digital transformation projects and innovations specific to BFSI.- In-depth knowledge of regulatory requirements, industry standards, and best practices within the BFSI vertical.- Ensure technology aligns with the business goals and optimises operational efficiency through KPIs, viz; % of projects delivered on time, budgeted vs actual costs, % of business processes transitioned to digital platforms etc.- Proven track record of delivering consulting engagements at international corporations in areas like program governance setup, strategy & business alignment.- Hands on intensive experience in creating and using PM artefacts like project/program plan, risk/issue logs, status reporting, proposal decks, client visit presentations, business case, benefits tracking & resource utilisation reports.- Highly aware of latest program management trends.- Good understanding of (digital) technology trends e.g., Cloud platforms, Analytics- Excellent communication and presentation skills; able to explain complex technical topics to business audiences.- Understanding Scrum framework and CI/CD Continuous Integration and Deployments. Experience handling difficult customers.
Skills Needed:
- Exceptional customer relationship management skills.- Excellent presentation and communication skills.- Strong collaboration mindset.- Proficient in pricing preparation and negotiation.
Preferred Qualifications:
- Experience with integration and consolidation.- Familiarity with various business verticals and industry updates.- Have a natural appetite for continuous discovery and improvement and at the same time deliver impactful client engagements.
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