Telemarketer

4 weeks ago


kochi, India RapidBrains Full time

Job Title : Telecaller

Experience : 0-1 Years

Location : Kalamassery (Kochi )/Market Road, Bangalore-Marathahalli

Notice period : Immediate

Language Proficiency : English, Hindi, and proficiency in any of the following regional languages: Tamil, Malayalam, Marathi, Gujarati, Bengali, Kannada, or Telugu


Job Description :


We are seeking motivated individuals as Telecallers . As a Telecaller, you will be responsible for communicating with customers over the phone to promote our products/services, answer queries, and facilitate sales. This is an excellent opportunity for individuals who possess strong communication skills and have a passion for delivering exceptional customer service.

Responsibilities:

  • Make outbound calls to prospective customers and explain our products/services.
  • Handle inbound calls from existing and potential customers, addressing their inquiries and resolving issues.
  • Maintain accurate records of customer interactions and transactions.
  • Follow communication scripts and guidelines to ensure consistency and professionalism.
  • Achieve sales targets and objectives set by the management.
  • Build and maintain positive relationships with customers.
  • Provide feedback and suggestions to improve customer satisfaction and sales performance.
  • Stay updated on product knowledge and industry trends.
  • Collaborate with team members and other departments to optimize customer experience.

Requirements:

  • Excellent language proficiency in English and Hindi .
  • Proficiency in any of the following regional languages: Tamil, Malayalam, Marathi, Gujarati, Bengali, Kannada, or Telugu.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet targets.
  • Basic computer skills and familiarity with CRM systems is a plus.
  • Freshers are encouraged to apply; prior experience in telecalling or customer service is preferred but not mandatory.


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