International Voice Process Executive

5 days ago

Navi Mumbai, India Artech Full time

Qualification Any graduate (mandatory)

Mode of Work - WFO

Interview process – Versant, CD and OPS Interview

Versant Threshold : 58 and above only

Location – Mumbai

Shift Timing – US shift, 9 hours working. Rotational off.

Job description:

We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.

Responsibilities:


• Handle inbound/outbound calls and resolve candidate's queries and complete job application.


• Respond to candidate's queries over email/text.


• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage


• Ensure Customer Satisfaction

Requirements:


• Excellent communication skills (verbal and written).-MUST


• Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.


• Experience working and delivering under strict timeline.


• Should have neutral accent


• An ability to handle sensitive and confidential information.


• Agile and flexible with work schedule. (2-way cab)


• Logical and analytical thought process.


• Willing to work in any US shift (EST/CST/MST/PST).

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