Salesforce Quality Assurance Engineer

2 weeks ago

Pune, India ACA Global Capability Center Full time
  • Position Summary
  • Join our team as a Salesforce QA Analyst and play a pivotal role in ensuring the quality and reliability of our Salesforce Cloud applications.
  • In this dynamic position, you'll design and execute comprehensive test plans, collaborate with cross-functional teams, and drive continuous improvement.
  • If you have a strong understanding of Salesforce Service Cloud, a keen eye for detail, and a passion for QA, we want to hear from you Let's build high-quality Salesforce solutions together.
  • Job Duties
  • Develop test plans for Salesforce Service Cloud and related apps.
  • Collaborate with teams to define test criteria.
  • Create test cases for functional, regression, and UAT.
  • Execute tests manually and/or automatically.
  • Identify, document, and track defects.
  • Develop and maintain manual/automated Salesforce tests.
  • Identify opportunities to improve QA via automation.
  • Communicate defects to developers and verify fixes.
  • Retest issues and perform regression testing.
  • Collaborate to ensure test coverage aligns with goals.
  • Provide testing status reports to stakeholders.
  • Set up and manage test environments.
  • Validate Salesforce data integrity and consistency.
  • Support users during UAT.
  • Ensure UAT issues are resolved.
  • Adhere to company policies and industry standards.
  • Promote QA best practices.
  • Maintain test documentation.
  • Generate and present QA reports.
  • Conduct performance and load testing.
  • Optimize applications with developers.
  • Provide QA guidance to team and stakeholders.
  • Stay current with Salesforce releases.
  • Keep up-to-date with latest Salesforce features and practices.
  • Participate in training and certification.
  • Required Education And Experience
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of Salesforce testing experience.
  • Relevant certifications in Salesforce, particularly Service Cloud, or QA methodologies are highly desirable.
  • Two or more years of Copado or other Salesforce test automation experience.
  • Required Skills And Attributes
  • Strong interpersonal and collaboration skills.
  • Excellent written, verbal communication and presentation skills.
  • Firsthand experience in large, global implementations using Salesforce Sales & Service Cloud.
  • Experience working in an IT Agile team.
  • Demonstrates professional integrity and adaptability in a fast-paced environment.
  • Builds effective relationships with colleagues and clients.
  • Highly motivated and proactive in self-education and career progression.
  • Strong organizational and problem-solving skills with attention to detail.
  • Excellent communication and organization skills.
  • Understands IT goals and impact on the company.
  • Ability to work independently and collaboratively, with leadership skills.
  • Committed to continuous learning and staying current with industry trends.
  • Dedicated to upholding ACA's high-quality standards and customer service focus.

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