SDE I

OverviewSDE I - Conversational AI DeveloperAbout UsFull Potential Solutions (FPS) is a global product and services company headquartered in the US. We helpcontact centers around the world better engage with their customers by combining our deep domainexpertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance theend-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversationalAI) and optimize agent performance. Our offices are spread across the US, India and Philippines.Some exciting initiatives we are working on are:● Design, develop and deploy amazing omni-channel customer experiences on top of Amazon Connect,including developing proprietary tools and services to extend the Connect platform● Developing a comprehensive Data, Analytics and Reporting platform to integrate, measure and analyzemillions of daily customer interactions/metrics across all our clients● Designing and development amazing user experiences across data visualization and analytics in thecustomer engagement / contact center industry● Developing standardized AI/ML models to optimize customer engagement and agent performanceusing various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.)● Building web/mobile apps to improve agent/manager performance across thousands of agents(metrics, gamification, collaboration)● Deploying cutting-edge, tech-enablement services using the AWS ecosystem, including microservicesand serverless architecture, CI/CD pipelines, event notification services, search services, multi-tenantarchitecture and lots moreOur team has successfully built and scaled analytics-focused products and services at companies such asSalesforce, Demandware, IBM, IBEX, and T-Mobile. We have strong backgrounds in Computer Science,Math and Engineering from top universities . We strongly believe that empowered people are the key tobuilding a great company, and our development process focuses on iteratively improving our products aswell as ourselves as individuals and as a team. Our mission as a company is to create an environmentwhere our people THRIVE.

Responsibilities●Strong experience in developing ChatBots with 1 or more platforms(Lex, Cognigy, ,), frameworks(Machine learning Frameworks to FAQ)● Understanding of handling Conversational AI concepts like Context Management, SessionManagement, Handle Conflicts and Reprompt● Hands on experience in NodeJs or python programming like API integrations, Handling complexlogic and Impact Analysis● Use Artificial Intelligence, NLP and cognitive machine learning to develop chatbot applications● Understanding of bot integrations,*Maintain and Refactor or reengineer chatbot applications as per requirements*Integrate chatbot solutions with multiple platforms*Troubleshoot bots, debug, and deploy chatbots on various channels● Good to have conversational AI certifications (Cognigy, yellow, kore etc)● Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, andexhibit a commitment to continuous learning by staying updated with the latest features,technologies, and industry trends● Experience in Agile software development methodologies, including working in Agile teams foriterative development with proficiency in utilizing project management tools such as JIRA forissue tracking, and team collaboration● Willing to work in a shift from 2 pm to 11 pm (IST)

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