Business Analyst

3 weeks ago

Bengaluru, India emagine Full time

Role: Odessa Configuration and application support
Job Overview:
We are seeking an enthusiastic and detail-oriented L1 Support Personnel to join our support team. The ideal candidate will be responsible for providing first-level technical support to end users, troubleshooting issues, and ensuring a high level of customer satisfaction. This is an excellent opportunity for individuals looking to start or advance their career in IT support.

Key Responsibilities:

  • Serve as the first point of contact for internal and external users seeking technical assistance via email, forms or telephone.
  • Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
  • Perform configuration changes in Odessa.
  • Escalate complex issues to higher-level support teams or Odessa when necessary while ensuring proper documentation of the escalation process.
  • Maintain accurate records of user interactions and technical issues in the ticketing system.
  • Provide timely follow-up with users to ensure their issues are resolved to their satisfaction.
  • Assist with user account management, including password resets and access permissions.
  • Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
  • Participate in training sessions and workshops to enhance technical and customer service skills.
  • Collaborate with team members to improve support processes and enhance the overall user experience.

Qualifications:

  • Previous experience in a customer service or technical support role is preferred
  • Knowledge of Odessa
  • Strong problem-solving skills and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A customer-oriented mindset with a desire to help others.

  • Business Analyst

    1 week ago

    Bengaluru, India Retail2Customer (R2C) Business Consulting Full time

    Job Description: Analyst Position: Analyst (Entry-Level) Location: Bangalore Experience: 0-2 year (Freshers Welcome) Employment Type: Full-time About the Role: We are seeking a highly analytical and detail-oriented Analyst to join our team. This entry-level role is ideal for fresh graduates looking to develop their analytical skills, work with data,...

  • Business Analyst

    2 days ago

    Bengaluru, Mumbai, India Enrich And Enlight Business Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Role: Business AnalystExperience: 10 to 19YearsWork Mode : WFOLocation : Mumbai/BangaloreNotice Period : Immediate to 60Designation : Manager/Senior ManagerJob DescriptionRole: Sr. Business AnalystWork Location: BangaloreTechnical skills and qualifications required for the role:Overall 10+ years experience with an understanding of new/existing regulatory...

  • Business Analyst

    1 week ago

    Bengaluru, Karnataka, India AXA Global Business Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Notice Period - 2 weeks, Location BangaloreRole & responsibilitiesProfile Role: Associate Consultant (Business Analyst)Position Brief & Process SummaryA key member of the AD&M team in AXA GBS, the main responsibilities include working on Aura Next projects, understanding and meeting client requirements, preparations of BRD/TSD documents, and proactively...

  • Business Analyst

    3 weeks ago

    Bengaluru, India PIERIAN Full time

    Job Description Business Analyst Job Title: Business Analyst Location: Kengeri Department: Operations Reports To: Chief Operating Officer (COO) Job Overview: We are seeking a detail-oriented and data-driven Business Analyst to join our team. Ideal candidate will be responsible for analysing business performance, tracking market trends, and providing...

  • Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India PIERIAN Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Business AnalystJob Title: Business Analyst Location: KengeriDepartment: OperationsReports To: Chief Operating Officer (COO)Job Overview:We are seeking a detail-oriented and data-driven Business Analyst to join our team. Ideal candidate will be responsible for analysing business performance, tracking market trends, and providing strategic...

  • Business Analyst

    6 days ago

    Bengaluru, India FinTech AI Innovations Full time

    Company DescriptionA fast-paced and lean FinTech startup, we are working to bring disruptive innovation to Global Trade & Indirect Taxes. We leverage cutting-edge AI patterns and techniques to drive differentiation and value to our corporate customer base.Role DescriptionOFFICE-Based role; not Remote or HybridProduct Development experience required (We DO...

  • Business analyst

    5 days ago

    Bengaluru, India FinTech AI Innovations Full time

    Company DescriptionA fast-paced and lean Fin Tech startup, we are working to bring disruptive innovation to Global Trade & Indirect Taxes. We leverage cutting-edge AI patterns and techniques to drive differentiation and value to our corporate customer base.Role DescriptionOFFICE-Based role; not Remote or HybridProduct Development experience required (We DO...

  • Business Analyst

    1 week ago

    Bengaluru, India Eurofins Full time

    Job Description Job Description Location : Bangalore Job Title: Business Analyst/Functional Analyst Product Owner cum Business Analyst who is good in understanding the business goals and objectives and the requirements of the proposed solution. Preparing the as-is and to-be business process maps to allow identification of requirements for the developing...

  • Business Analyst

    4 days ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Business Analyst - MetricstreamExperience in Metricstream application - Experience in facilitating the dialog with App Owners with minimum support from Product Owner - Have multiple years of experience working as a Business Analyst - Thrive with great responsibility and is team-oriented with solid stakeholder management capabilities - Has a holistic and...

  • Business Analyst

    2 days ago

    Bengaluru, Karnataka, India Birlasoft Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Business Analyst (Azure Devops) Birlasoft is hiring a \"Business Analyst\" with Azure Devops (Technical Background). Experience: Minimum of 8-10 years of experience in BA with expertise in technical background, preferred Azure Devops . Preference: Immediate joiners will be preferred Interested candidates meeting the criteria can share...