Manager, Quality Assurance

As a Quality Assurance Delivery Manager (Strategic Quality Assurance Manager) you will be responsible for ensuring the on-going development and implementation of departmental quality assurance practices designed to satisfy customer specifications and expectations regarding Freedom/IMS services and products designed for multiple product lines. This position will develop and execute quality improvement roadmaps, act as Ambassador of Quality within the Organization. Ensures that ABS' information technology and business system practices meet the organization's objectives for the development/acquisition, testing, implementation, maintenance and disposal of systems and infrastructure.

What You Will Do:

• Manages and mentors the leaders of the QA and SDET teams, developing their leadership skills and holding them accountable for their team's performance.
• Owns the hiring, performance management, and career development for the entire Quality Engineering organization.
• Champions a unified 'One Quality' culture, breaking down silos and ensuring seamless collaboration between the manual and automation functions.
• Represents the Quality Engineering organization at the senior leadership level, advocating for resources and ensuring quality has a strong voice.
• Builds and maintains a high-performing, engaged organization recognized for its expertise and impact on the business.
• Proven track record of scaling and managing a multi-faceted quality organization (QA, SDET, etc.) to 30+ members.
• Defines and owns the company's overall quality vision, strategy, and multi-year roadmap.
• Develops the plan to intelligently evolve the balance of manual and automated testing, increasing efficiency and test coverage over time.
• Establishes and reports on the key metrics (KPIs) for product quality, such as bug escape rates, test pass rates, and release confidence scores.
• Owns the budget for the Quality Engineering organization, including headcount, tools, and training.
• Champions a 'shift-left' mentality, integrating quality practices and automated testing earlier into the software development lifecycle.
• Partners with Engineering and Product leadership to define and embed quality standards and processes throughout the entire development lifecycle.
• Owns the master test strategy for major product releases, ensuring a comprehensive and risk-based approach to validation.
• Standardizes quality processes across the organization, including test plan creation, bug triage protocols, and release readiness criteria.
• Drives the selection and implementation of the tooling and infrastructure required for a world-class testing organization.
• Balances the need for high quality and reliability with the business's need for speed and iterative delivery.
• Partners with the SDET Manager to guide the architectural design and evolution of the test automation framework, ensuring it aligns with long-term engineering strategy.
• Serves as an expert reviewer for the most critical test strategies and automation code reviews, mentoring the team on best practices in real-world scenarios.
• Leads cross-functional post-mortems for critical quality failures, partnering with engineering leaders to identify root causes and drive systemic improvements.
• Contributes to proof-of-concept projects alongside the team to evaluate new testing tools and technologies, providing strategic input on their viability.
• Rolls up their sleeves to contribute code to high-leverage projects, such as foundational framework improvements or strategic internal tooling that benefits the entire department.

What You Will Need:

Education & Experience

• A minimum of 12-15 years' previous related work experience.
• Bachelor's degree or recognized equivalent, preferably in Computer Science or a related field, from an accredited university or equivalent industry experience. Advanced degree or comparable on-the-job experience is also required.
• Strong leader in QA Process and Strategies to remodel everything from scratch.
• Agile advocate (Certified Scrum Master) - A gatekeeper to stop overflows anywhere in the SDLC process.
• ISTQB Certified Test Engineer.
• Strong in Cloud computing (Possibly certified AWS or Azure practitioner).
• Strong trainer and administrative experience to lead a larger Team.
• Product & project Management exposure who can bridge all communication & collaboration Engineering Dev, QA, and Product.

Knowledge, Skills & Abilities

• Project Management Planning, estimation, work allocation, execution, and reporting.
• Team Management Build team structures, appraisals, coaching, conflict resolution.
• Hands-on experience with functional, performance, accessibility, and security testing.
• Proficiency in one of these languages or equivalent: Java, TypeScript, JavaScript, or Python.
• Experience with Unit, API, and Web UI testing using Playwright.
• Hands-on experience with REST APIs and command-line interface (CLI) testing.
• Understanding of PaaS & SaaS environments and tools like Terraform, Ansible, Kubernetes, Docker, and cloud platforms.
• Strong problem solving, multi-tasking abilities, excellent presentation skills.

Reporting Relationships:

Will report to Sr. Manager, Quality Assurance or Director.

Working Conditions:

The work environment will primarily be an air-conditioned office setting requiring the employee to sit for prolonged periods while concentrating on a computer screen.