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IT Support L2 Specialist M/F

4 months ago

bangalore, India GEODIS Full time
Position description Type of assignment

Full-time Regular

Function

Support function - Information Technology Services

Job title

IT Support L2 Specialist M/F

Job description

As part of the APAC IT Operations organization, the candidate will report to the regional IT lead. You will be a key player towards assuring the continuity of IT services and consequent operations support in the region, as well as promoting proper usage and knowledge of our business applications.
Main responsibilities:
•Understand and develop knowledge of business applications (Supply Chain/Transport/EDI related)
•Collaborate with business functions (Key Users, Project Managers) and other IT teams (L3 Support, Delivery Centers)
•Manage incidents,requests and problems to meet or exceed defined support service levels
•Monitor systems interfaces (EDI/API) to ensure data exchange quality and timeliness
•Document functional EDI/API maps specifications to the systems interfaces development team
•Work in close cooperation with First Level support and Operations, ensuring multi-tiered support efficiency over implemented solutions
•Contribute to change management on existing solutions, collaborating with solution experts
•Drive and/or support solution test, deployments and life-cycle mgt linked to software releases
•Provide training to extended team and operations to grow solutions knowledge in our Bangalore Control Tower
•Contribute to the global implementation and usage of technical and functional enhanced IT monitoring, enabling proactive interception of IT applications unavailability (DevOps)
•Assist the APAC IT Operations Manager with the identification of opportunities for automation and develop associated solutions supporting ITOM practices.

Applicant's profile

The candidate targeted should have the following characteristics:
•Engineering or IT degree, with at least 5 years' experience
•Knowledge and experience over IT operations processes, ITIL and ITSM (incident, problem, change, NRT, UAT support)
•Preferred knowledge of IT solutions for Supply Chain/Manufacturing or Logistics
•Preferred knowledge of DevOps practices and solutions (eg. Azure DevOps, Zabbix, Nagios, Grafana, Dynatrace)
•Customer-oriented, problem-solving solving and ability to manage stressful situations.
•Clear communication and proven capability to learn and train other users over IT business solutions.
•Fluent in English

Working time (%)

100

Position location Position place

Asia, India, Karnataka

Location

Bangalore

Candidate criteria Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Languages

English (Fluent)