ServiceNow Business Analyst

2 weeks ago

New Delhi, India Lenovo India Full time

ServiceNow Business Analyst | Bangalore (Hybrid) | Experience:1–2 years (ServiceNow-focused) Role Summary Lenovo India is looking for aServiceNow Business Analystto act as the bridge between business teams and technical developers. This role requires strong functional knowledge ofServiceNow ITSM, CSM, and ServiceBridge , along with the ability to gather requirements, design scalable solutions, and manage end-to-end documentation.Key Responsibilities Requirements Gathering & Analysis Work with stakeholders, SMEs, and end-users to capture and analyze business requirements. Document user stories, use cases, process flows, and functional/non-functional requirements. ServiceNow Expertise Apply strong functional understanding ofITSM(Incident, Problem, Change, Request, CMDB) andCSM(Case, Portal, Knowledge). Support integrations and inter-instance communication usingServiceBridge . Translate business needs into technical specifications and solution mock-ups. Documentation & Governance Create and maintain detailed documentation: FSDs, configuration decisions, process guides, As-Is/To-Be flows, and system docs. Ensure documentation is organized, version-controlled, and up to date. Solution Design & Testing Collaborate with architects and developers to propose best-practice, OOB-aligned solutions. Develop test plans and scripts; coordinate and support UAT to validate delivered features. Training & Support Prepare and deliver training materials for end-users and administrators. Required Skills & Qualifications 1–2 years of experience as a Business Analyst in theServiceNow platform . Strong functional knowledge ofITSMandCSMmodules. Exposure toServiceBridgeintegrations (highly desirable). Excellent documentation, analytical, and process-mapping skills (BPMN preferred). Strong verbal and written communication skills. Degree in IT, Computer Science, Business Administration, or related field. Preferred Qualifications ServiceNowCSAcertification. ServiceNowCIS (ITSM or CSM)certification. Experience working inAgile/Scrumenvironments. Familiarity withJiraandConfluence .

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