Manager - Process & Implementation

Job Description About Position: The  Manager – Process & Improvement   is responsible for driving  operational excellence   across Ankur Lighting by identifying gaps in existing processes, designing solutions, implementing improvements, and standardizing workflows through effective SOPs. This role ensures that all departments work efficiently, consistently, and in alignment with the company’s strategic goals. Key Responsibilities2.1 Gap Analysis & Process Assessment Conduct detailed assessments of existing workflows and business processes across all departments (Sales, Accounts, Purchase, Dispatch, After-Sales, Designing). Identify inefficiencies, redundancies, bottlenecks, and compliance gaps. Prioritize gaps based on impact, urgency, and alignment with business goals. Process Improvement & Optimization Design and implement  process improvements   to enhance productivity, reduce errors, and optimize resource utilization. Introduce best practices and innovative solutions for operational excellence. Ensure that improvements are measurable, scalable, and sustainable. SOP Development & Standardization Develop, document, and implement  Standard Operating Procedures (SOPs)   for all key processes. Ensure SOPs are  clear, actionable, and accessible   to all team members. Regularly review and update SOPs to reflect improvements or changes in business needs. Implementation & Change Management Lead the implementation of improved processes across departments. Monitor adoption, resolve resistance, and ensure compliance with new workflows. Train and guide employees to follow SOPs and process standards consistently. Performance Monitoring & Reporting Track the impact of process improvements using measurable KPIs. Prepare dashboards, reports, and analysis highlighting efficiency gains, time savings, and error reduction. Present improvement outcomes and recommendations to senior management regularly. Continuous Improvement Culture Promote a  continuous improvement mindset   across all teams. Encourage employees to suggest process improvements and innovations. Recognize and reward successful initiatives that enhance efficiency or quality. Key Skills & Competencies Expertise in  gap analysis, process mapping, process improvement, and SOP creation . Strong analytical and problem-solving capabilities. Excellent project management and implementation skills. Ability to influence teams and drive change across departments. Proficiency in MS Office, ERP, CRM (Zoho Must), and process mapping tools. Knowledge of Lean, Six Sigma, or Kaizen methodologies is preferred. Qualifications & Experience Graduate/Postgraduate in Business Administration, Operations, or Process Management. 5–8 years of experience   in process improvement, operations excellence, or business process management. Experience in  manufacturing, retail, or distribution   is highly desirable. Certification in  Lean, Six Sigma, or Project Management   is a plus. Key Performance Indicators (KPIs) Number of processes assessed and gaps identified. % of process improvement initiatives successfully implemented. Number of SOPs developed, updated, and adopted. Reduction in operational errors, delays, and redundancies. Measurable improvement in departmental efficiency and productivity. Employee adherence to standardized processes and SOPs. Outcomes Expected Streamlined and standardized processes across all departments. Continuous identification and closure of process gaps. Improved operational efficiency, accuracy, and productivity. Consistent adoption of SOPs and best practices across the organization. Strong culture of continuous improvement and accountability. Requirements Graduate with good Communication skills