Project Manager
2 weeks ago
Key Responsibilities
Project initiation in alignment with business Requirements.
Define the Solution for the Business Requirement
Partner Coordination
Activity planning.
Project Execution
Business Perspective
To facilitate Business specific initiatives to improve the Customer Experience. To facilitate business to Identify and sort Customer Grievances. Undertake initiatives to enhance ESFB's technical landscape.Execute project with effective budget and to enable business to get maximum ROI.
Managing business and stake holders expectations Scope management Making sure of delivery of working product with quick turn-around.
Process Perspective
Identify existing issues in process being followed and enhance the same. Make the processes for organization and business friendly in order to achieve maximum benefit from projects. Enhancement of project processes and managing scope & approvals.Coordination, orientation and management of Partner and Internal team. Effective communication planning & Management
Perform quality checks and control.
Customer Perspective
Assuring deliverables to meet basic customer expectations and give better experience.Enable business with continuous support to generate more revenue and customer base. Close monitoring of Partners involved in supporting core applications and ensuring no customer impact. Customer satisfaction through early and enhanced delivery
Learning & Growth Perspective
Work closely with business and operations team to enhance their experience by understanding the market needs Lead and guide the Partners and Internal teams to ensure timely delivery
Identify training needs of project team on functional or procedural & ensure training is provided
Qualifications
Graduate with minimum 3 to 4 years of experience on project Delivery experience
Solid experience in managing projects through Partners.
Good communication and analytical skills.
Experience seeing projects through full project life cycle
Strong interpersonal skills and extremely resourceful
Familiarity with project management and software tools, methodologies and best practices
Good team management skills
Experience in IT (Banking / Payments Domain (UPI/IMPS/BBPS/ NEFT/RTGS/NACH , External Partner Integration)), Experience in API Integration (JSON or SOAP), Knowledge on Analysis tools like KIBANA, Knowledge in Application Architecture, Strong analytical skills.
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