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Manager I, ROC, EU DM, ROC

3 months ago

Hyderabad, India ADCI HYD 13 SEZ Full time
ROC OverviewRelay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.The candidate should have a working knowledge of EU DM Recovery and Front line with experience in handling external shippers. Candidate should be good in carrier/stakeholder management, have potential to draw projects out of the programs and should be able to communicate with NA stake holders clearly in the written and oral form. She/he should be able to come up with process improvements, drive them through completion, including owning up the KPIs.Key job responsibilitiesResponsibilities include, but are not limited toManaging a shift, constantly identifying opportunities to improve team performance and owning associated change management.Developing and/or referring to performance metrics to drive team performance and business results.Identifying the business impact of trends and making data backed decisions.Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.Serves as escalation point for transportation specialists.Owning process/business level reports/actions and diving compliance..Perform Ad-hoc reporting and analysis as per requirement.

BASIC QUALIFICATIONS

Bachelor’s degree with 2-4 years of work experience in EU DM Recovery and Front line space.Creative and analytical problem solver with a passion to provide excellent customer service. ·Should be flexible to adapt to a 24 x 7 operating environment ·Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems)Excellent communication skills- Verbal & Written both.Creative and analytical problem solver with a passion to provide excellent customer service.

PREFERRED QUALIFICATIONS

· MBA/ Master’s degree in Operations from a reputed institute - Logistics/transportation background and lean/six sigma training is a plus. Proven track record is a plus.