Head of Technical Support
1 month ago
These responsibilities outline the role of a Technical Support Manager or a
similar position that focuses on quality control, team development, service
delivery, and technical coordination between various departments. Here's
a breakdown of the key focus areas:
1. Quality Management & Fault Analysis:
o Monitoring trends in quality issues and faults.
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o Implementing corrective actions and preventing recurrence.
2. Technical Skill Enhancement:
o Continuously improving the technical skills of the Technical
Support Specialists (TSS) and Field Engineers.
o Providing updates on the latest technologies and patches.
3. Service Delivery Improvement:
o Enhancing metrics like First-Time Fix Rate (FIFT) and reducing
Preventive Maintenance (PM) failure calls.
o Ensuring adherence to Standard Operating Procedures (SOP) for
repairs.
4. Technical Coordination:
o Acting as a bridge between the field team and OEM for operational
and transactional issues.
o Engaging with OEMs to resolve quality-related concerns and
ensure swift action.
5. Cross-functional Collaboration:
o Working with departments like the Help Desk, Technical Repair
Center, and Warehouse to ensure smooth operations.
6. Logistics & Inventory Planning:
o Collaborating with logistics to forecast parts based on failure trends
and plan buffer placements.
7. Training & Development:
o Organizing training for new engineers and conducting regular
refresher training programs for all engineers.
8. Innovative Problem Solving:
o Encouraging innovative solutions for hardware issues, guiding the
team to think outside the box.
9. Technical Support for Severe Cases:
o Providing day-to-day support to field engineers for high-severity
technical issues.
10. Leadership:
o Leading a team of Regional Technical Support Specialists, ensuring
performance and engagement.
11. User Acceptance Testing (UAT) and System Integration Testing (SIT):
o Conducting testing for new projects, upgrades, and patches,
ensuring alignment with system requirements.
12. Client Customizations:
o Managing front-end interactions with clients (like banks) for
customizations and new technical requirements.
13. Pre-sales Support:
o Collaborating with the presales team for RFP responses and
commercial proposals.
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Clinical Associate
1 month ago
mumbai, India Head & Neck Cancer Institute of India Full timeCompany Description Welcome to Head & Neck Cancer Institute of India (HNCII), a pioneering division of the CanCare Trust dedicated to addressing the pressing challenges posed by head & neck cancer in India. HNCII offers Surgery, Radiotherapy, Chemotherapy, Cancer Rehabilitation Clinic, and palliative care under one roof. The institute focuses on Service,...
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Clinical Associate
1 month ago
Mumbai, India Head & Neck Cancer Institute of India Full timeCompany DescriptionWelcome to Head & Neck Cancer Institute of India (HNCII), a pioneering division of the CanCare Trust dedicated to addressing the pressing challenges posed by head & neck cancer in India. HNCII offers Surgery, Radiotherapy, Chemotherapy, Cancer Rehabilitation Clinic, and palliative care under one roof. The institute focuses on Service,...
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Clinical associate
4 weeks ago
Mumbai, India Head & Neck Cancer Institute Of India Full timeCompany DescriptionWelcome to Head & Neck Cancer Institute of India (HNCII), a pioneering division of the Can Care Trust dedicated to addressing the pressing challenges posed by head & neck cancer in India. HNCII offers Surgery, Radiotherapy, Chemotherapy, Cancer Rehabilitation Clinic, and palliative care under one roof. The institute focuses on Service,...
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Clinical Associate
4 weeks ago
Mumbai, India Head & Neck Cancer Institute of India Full timeCompany Description Welcome to Head & Neck Cancer Institute of India (HNCII), a pioneering division of the CanCare Trust dedicated to addressing the pressing challenges posed by head & neck cancer in India. HNCII offers Surgery, Radiotherapy, Chemotherapy, Cancer Rehabilitation Clinic, and palliative care under one roof. The institute focuses on Service,...
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mumbai, India Head & Neck Cancer Institute of India Full timeCompany DescriptionWelcome to Head & Neck Cancer Institute of India (HNCII), a pioneering division of the CanCare Trust dedicated to addressing the pressing challenges posed by head & neck cancer in India. HNCII offers Surgery, Radiotherapy, Chemotherapy, Cancer Rehabilitation Clinic, and palliative care under one roof. The institute focuses on Service,...
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mumbai, India Head & Neck Cancer Institute of India Full timeCompany Description Welcome to Head & Neck Cancer Institute of India (HNCII), a pioneering division of the CanCare Trust dedicated to addressing the pressing challenges posed by head & neck cancer in India. HNCII offers Surgery, Radiotherapy, Chemotherapy, Cancer Rehabilitation Clinic, and palliative care under one roof. The institute focuses on Service,...
-
Clinical Associate
1 month ago
Mumbai, India Head & Neck Cancer Institute of India Full timeCompany DescriptionWelcome to Head & Neck Cancer Institute of India (HNCII), a pioneering division of the CanCare Trust dedicated to addressing the pressing challenges posed by head & neck cancer in India. HNCII offers Surgery, Radiotherapy, Chemotherapy, Cancer Rehabilitation Clinic, and palliative care under one roof. The institute focuses on Service,...
-
Clinical Associate
4 weeks ago
Mumbai, India Head & Neck Cancer Institute of India Full timeCompany DescriptionWelcome to Head & Neck Cancer Institute of India (HNCII), a pioneering division of the CanCare Trust dedicated to addressing the pressing challenges posed by head & neck cancer in India. HNCII offers Surgery, Radiotherapy, Chemotherapy, Cancer Rehabilitation Clinic, and palliative care under one roof. The institute focuses on Service,...
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Head of Technical Support
1 month ago
mumbai, India CMS Info Systems Full timeThese responsibilities outline the role of a Technical Support Manager or a similar position that focuses on quality control, team development, service delivery, and technical coordination between various departments. Here's a breakdown of the key focus areas: 1. Quality Management & Fault Analysis: o Monitoring trends in quality issues and faults. 2 o...
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Head of Technical Support
1 month ago
mumbai, India CMS Info Systems Full timeThese responsibilities outline the role of a Technical Support Manager or asimilar position that focuses on quality control, team development, servicedelivery, and technical coordination between various departments. Here'sa breakdown of the key focus areas:1. Quality Management & Fault Analysis:o Monitoring trends in quality issues and faults.2o Implementing...
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Head of Technical Support
1 month ago
Mumbai, India CMS Info Systems Full timeThese responsibilities outline the role of a Technical Support Manager or asimilar position that focuses on quality control, team development, servicedelivery, and technical coordination between various departments. Here'sa breakdown of the key focus areas:1. Quality Management & Fault Analysis:o Monitoring trends in quality issues and faults.2o Implementing...
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Head of Technical Support
1 month ago
Mumbai, India CMS Info Systems Full timeThese responsibilities outline the role of a Technical Support Manager or asimilar position that focuses on quality control, team development, servicedelivery, and technical coordination between various departments. Here'sa breakdown of the key focus areas:1. Quality Management & Fault Analysis:o Monitoring trends in quality issues and faults.2o Implementing...
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Head of Technical Support
1 month ago
Mumbai, India CMS Info Systems Full timeThese responsibilities outline the role of a Technical Support Manager or a similar position that focuses on quality control, team development, service delivery, and technical coordination between various departments. Here's a breakdown of the key focus areas: 1. Quality Management & Fault Analysis: o Monitoring trends in quality issues and...
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Technical Support Leadership Role
6 days ago
Mumbai, Maharashtra, India CMS Info Systems Full timeAbout the RoleCMS Info Systems seeks a seasoned leader to fill the position of Head of Technical Support. This role plays a pivotal part in ensuring seamless technical operations, fostering a high-performing team, and driving business growth.
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Technical Sales Head
5 days ago
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Mumbai, India Saint-Gobain Technical Insulation Full timeJob Purpose:The role of a Sr Executive (Exports) is to manage the entire export administration (order processing to production planning to documentation to shipping to payments) for the Insulation export sales. The role needs to support the Head (International Markets) with quotations, payment follow up and order liasoning with all export customers. The role...
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mumbai, India Saint-Gobain Technical Insulation Full timeJob Purpose:The role of a Sr Executive (Exports) is to manage the entire export administration (order processing to production planning to documentation to shipping to payments) for the Insulation export sales. The role needs to support the Head (International Markets) with quotations, payment follow up and order liasoning with all export customers. The role...
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Head of Technical Operations
1 month ago
Mumbai, India Sodexo Full time"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."Who we areAt Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality...
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Head of Technical Operations
1 month ago
mumbai, India Sodexo Full time"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."Who we areAt Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality...
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Head of technical operations
2 months ago
Mumbai, India Sodexo Full time"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."Who we areAt Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality...