L2 Endpoint Engineer

Job Description

We are seeking an experienced L2 Endpoint Engineer to join our IT Services team. As an L2 Endpoint Engineer, you will be responsible for providing technical support and troubleshooting for endpoint devices. You will work closely with clients to ensure that their endpoint devices are functioning properly and meeting their business needs.
Responsibilities:
• Provide technical support for endpoint devices.
• Troubleshoot and resolve issues related to endpoint devices.
• Install and configure endpoint devices.
• Collaborate with clients to understand their business needs and provide solutions.
• Maintain documentation related to endpoint devices.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of experience in IT Services.
• Strong knowledge of Powershell, MS Office package, Azure AD, Adobe, Network and firewall.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

Benefits • Health insurance coverage for employees and their families.
• Retirement savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.
Requirements
- Able to work independently, remotely from home and on company premises in Bangalore - Fluent in Spoken and Written English - Able to work EMEA & APAC office hours - Intermediate IT skills. - 2+ years experience working in an IT environment - Asset management experience. - Windows & MacOS operating system experience. - Knowledge of the ITIL reference model is preferable.

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