Retail Store Manager

2 weeks ago

Indore, India CaratLane - A Tanishq Partnership Full time
CaratLane, India’s first omnichannel jewellery brand was founded in 2008, by Mithun Sacheti, with a simple but courageous objective – to make beautiful jewellery accessible, affordable and forever wearable. With a strategic investment from Tiitan Company Limited and an eventual 100% acquisition and under the leadership of our co-founders Avnish Anand and Gurukeerthi Gurunathan, CaratLane aims to work towards a common mission – to offer customers beautiful jewelry and a distinctive shopping experience that fits today’s values and lifestyles.

Responsibilities:

- Communicate with the customer and sell with the complete product description- Influencing and selling jewelry- Addressing all customer queries- Following up with the customers- Ensure that the store is clean, safe, and presentable for customers- Completing payment transactions; preparing merchandise for delivery- Contributes to team effort by accomplishing related results as needed.- Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.- Retaining the existing or new customers- Maintain and monitor store inventory- Coordinating with inter-departmental personnel- Working on ERP systems, Magento, Ameo, etc

Skills Required:

- Knowledge of handling Retail Store Operations- Selling & customer service- Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage- MIS Reporting- Communication- Excellent spoken & written communication skills in English & regional language- Computer operating knowledge- Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP- Excellent in Excel/spreadsheet- Minimum 4-5 years of relevant experience in front-end retail operations as Asst. Manager/Store Manager. Preferably with an established Retail Brand- Experience in handling customer queries & grievance handling

Ability to work under a flexible schedule, including evenings and weekends.

Extended working hours during festive and seasonal times

Shift timing - 9 hours with strict adherence

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