Technology Operations and Support Engineer, Network and Telephony
3 weeks ago
Essential Duties & ResponsibilitiesProvides Tier 3 engineering support during critical operational incidents as necessary.Supports the architecture team during the transition into production.Maintains current network infrastructure and leverages the manufacturer for advanced support.Maintains high network availability for redundancy and resilience.Understands and accounts for peak load; manages peak load events.Follows Standard Operating Procedures (SOPs) for operational efficiency.Optimizes, implements and monitors network performance.Maintains and reacts to Enterprise-grade network monitoring system.Assists in the deployment of network equipment for new office build outs, domestically and internationally.Assists in the deployment of WAN circuits, including MPLS VPN's and P2P/IPsec circuits.Supports the LAN and WLAN infrastructure for campus and remote office locations.Expertise with SDWANReviews and audits router ACLs for user access.Helps with security audits of the network system and improves the security posture.Manages the wireless infrastructure, from implementation and optimization to daily operational support.Tests disaster recovery setups, both on a global and site-by-site basis.Supports and resolves PCI and SOX compliance regulationsExperience, Skills & KnowledgeMinimum 5+ yrs of experience working in data centers / ISP with an emphasis on Network and Systems Operations Center (NOC)Must be self-motivated with strong interpersonal, communication, presentation, and organizational skills.Experience working in previous network operations and implementation role desired.Ability to translate technical recommendations into a visual format for presentation to non-technical stakeholders.Knowledge of CloudGenixFluency with Cisco wireless, network switches; understanding of Riverbed and F5 products.Knowledge of IP fundamentals and IPv6.Knowledge and expertise in Wireless LAN and Wireless WAN technologies, as well as with a variety of routers and switches.Must demonstrate in-depth understanding of the OSI model.Demonstrable knowledge in the design, implementation, troubleshooting and operations of data center technologies.Firm understanding of operating systems, virtualization, network services for cloud enablement, and security.Consistently able to solve connectivity problems to increase bandwidth, improve response times, maximize performance, and support global operations.Expertise in Cisco/MerakiExtensive skills in WAN related architectures and technologies important to enterprises, such as MPLS, IPsec and emerging technologies.Thorough knowledge of VoIP related standards and principles required, with proven troubleshooting experience.Capable of supporting and troubleshooting WLAN networks for guest, untrusted and private connections.
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Bengaluru, India Ralph Lauren Full timePosition Overview Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and...
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