Training (Talent Development) Analyst

16 hours ago


Gurugram, India NTT Full time

JOB DESCRIPTION Key Skills:Communication Skills: Voice and Accent Training Delivery, Excellent communication skills (CEFR C1), Excellent Facilitation SkillsSkills: Coaching and FeedbackSkills: Proficient in MS office toolsSkills: Instructional Design Skills (a good-to-have skill)Responsibilities:Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors.Reporting and tracking training effectiveness, project effectivenessInterviewing new hiresRegular and continuous touch base with floor and trainees to map improvement Experience in Team Handling  Willing to work in shifts Minimum Experience: 12 – 18 months


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