Front Office Executive

1 month ago


ernakulam, India IBIS Full time
Job Description
  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.

Qualifications
  • Previous experience in a front desk, receptionist, or customer service role is advantageous.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of individuals.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Customer-focused mindset with a commitment to delivering exceptional service.



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