Technical Associate

4 weeks ago

noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Technical Associate - L1/L2 Support

·Should have excellent written/ verbal communication skills (English business communication).

·Excellent email etiquettes & documentation writing skills

·Should have experience of working with users outside India

·Ability to adapt & implement technical/process level changes.

·Should have excellent problem-solving capability and technical aptitude to resolve incidents.

·Should have worked on Service Now or similar ticketing system

·Eye for detail and good business acumen.

·Understanding of L1/L2 Support Operations

·Comprehend the issue, search on Knowledge Management Tool, and communicate/narrate effectively.

·Client centric mindset and passionate about client satisfaction; goes extra mile to attain customer delight. Is able to maintain and achieve highest Quality standards in Support Operations.

·Working knowledge of Incident & Request Management, should understand ITIL framework and related processes

·Flexible with rotational shifts and open to work in 24X7 Support Operations.

·Intermediate skills in Microsoft excel skills; complex formulas, pivot tables and look ups etc.

·Understanding of RDBMS concepts, SQL knowledge and is able to construct basic SQL queries.

·Exposure to Tableau visualizations and administration would be considered a plus

·Understanding of ETL tools like Alteryx would be plus

·Knowledge on AWS fundamentals would be a plus

·Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, networks, application servers, databases

Responsibilities

As part of the Level 1 Support team, candidate will be required to

·Should be able to grasp the product knowledge and work in rotational shifts

·First point of contact for customer emails & cases generated by clients/case teams related to the supported applications

·Request and Incident Management – Triage incoming requests and assign to relevant Support Levels utilizing the documentations. Ensure that all requests and incidents are responded within the time specified by the Service Level Agreements.

·Document & add new issues/solutions to Knowledge Management Repository.

·Use of soft skills - Listening, Empathy, Courtesy, Client Centricity etc.

·Utilize professional techniques to retain & for customer delight

·Provide quality service & resolve concerns efficiently & effectively

·Interact extensively (verbal & written) with global teams & users via emails/Slack/Call

·Take part in knowledge training sessions and collaborate & communicate proactively

·Perform Data Modelling, Transformation, and validation with high quality output

·Understand the product/s to effectively troubleshoot incidents.

·Proactively identify opportunities for improvement and work with the Team to implement them.

·Perform UAT testing for the products and raise bugs to the product teams via set channels

Qualifications we seek in you

Minimum Qualifications

·Understanding of Networking & Infra setup.

·Ability to logical analyze issues and eliminate cause to zero in on the root cause.

·Understanding of ITIL framework and foundational concepts

·Intermediate Microsoft excel (Formula) skills.

·Possess SQL knowledge and able to construct basic SQL queries.

·Exposure to Tableau visualizations and administration would be considered a plus

·Understanding of ETL tools like Alteryx would be plus

·Knowledge on AWS fundamentals would be a plus

·Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, network, application servers, SQL databases

Preferred Qualifications/ Skills

Bachelor's / Master's degree in computer science engineering/technology)

·Technical certifications would be an added advantage

  • Associate

    4 days ago

    Noida, India HCL Technologies Full time

    **Associate**: - Noida - 5-9 Years - INDIA **Job Family** - Practice (Packages) **Job Description (Posting).** - Skills - LWC, Workflow, Visualforce, Triggers, Setting up Roles & Profiles Certifications - PD1Skills - Salesforce PD1, Salesforce Admin, Salesforce JavaScript, Salesforce Service cloud Consultant, Salesforce Associate, Salesforce Platform App...

  • Associate Technical Director

    2 weeks ago

    Noida, India Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...

  • Associate Technical Director

    1 week ago

    Noida, India Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...

  • Helpdesk Associate

    4 days ago

    Noida, India NTT Data Services Full time

    -Helpdesk Associate - Service Desk (2018-288185) - Global End User Services**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be...

  • Helpdesk Associate

    3 days ago

    Noida, India NTT DATA Full time

    Helpdesk Associate - Service Desk (2018-288185) Global End User Services **Requirements: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable...

  • Helpdesk Associate

    2 months ago

    Noida, India NTT Data Services Full time

    Requirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

  • Helpdesk Associate

    2 months ago

    Noida, India NTT Data Services Full time

    Requirements - Min 1 year of relevant experience in a technical support role & 6 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

  • Helpdesk Associate

    2 months ago

    Noida, India NTT DATA Full time

    Requirements - Min 1 year of relevant experience in a technical support role & 6 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

  • Technical Support Manager

    3 weeks ago

    Noida, India PW (PhysicsWallah) Full time

    Job Title:* Associate Manager/Manager Tech Support *Location:* Noida (Pegasus & Noida One)/ Remote Working Model- 6 days a week/ Wednesday Weekoff. *Job Description:* We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues...

  • Helpdesk Associate

    4 weeks ago

    noida, India NTT DATA Services Full time

    Requirements: Helpdesk Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window 10 Hours of shift   Job description: Provide...

  • Associate

    2 months ago

    Noida, India HCL Technologies Full time

    **Associate**: - Noida - 2.5-5 Years - INDIA **Job Description (Posting).** - Collaborating with the project manager and stakeholders to define project requirements, scope, and deliverables. Providing guidance and oversight to app team on technical matters. Ensuring the technical design and implementation. ensure quality and maintainability of the...

  • Helpdesk Associate

    2 weeks ago

    noida, India NTT DATA Services Full time

    Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills     Provide L1 technical guidance in activities...

  • Associate - Track

    2 months ago

    Noida, India iCRC Full time

    We are seeking to recruit an ambitious and dynamic Associate/Principal Engineer for our new Transport and Infrastructure CRC team( Rail &Transit, CA) in India, to provide technical leadership in the coordination and successful delivery of Canada iCRC track design projects, ensuring client satisfaction

  • Helpdesk Associate

    2 months ago

    Noida, India NTT DATA Full time

    NTT DATA Services currently seeks a "HelpDesk Associate" to join our team in "Bangalore". - typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. - Shift: Rotational shift....

  • Associate

    2 weeks ago

    Noida, India ANAND AND ANAND Full time

    As a Patent Associate specializing in Mechanical Engineering, you will be responsible for assisting clients in protecting their inventions by drafting, prosecuting, and managing patent applications related to mechanical innovations. You will work closely with inventors, attorneys, and patent examiners to secure intellectual property rights for novel...

  • Technical Support Manager

    1 month ago

    Noida, India PW (PhysicsWallah) Full time

    Job Title:* Associate Manager/Manager Tech Support*Location:* Noida (Pegasus & Noida One)/ RemoteWorking Model- 6 days a week/ Wednesday Weekoff.*Job Description:*We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues during...

  • Technical Support Manager

    1 month ago

    Noida, India PW (PhysicsWallah) Full time

    Job Title:* Associate Manager/Manager Tech Support*Location:* Noida (Pegasus & Noida One)/ RemoteWorking Model- 6 days a week/ Wednesday Weekoff.*Job Description:*We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues during...

  • Technical Support Manager

    1 month ago

    noida, India PW (PhysicsWallah) Full time

    Job Title:* Associate Manager/Manager Tech Support *Location:* Noida (Pegasus & Noida One)/ Remote Working Model- 6 days a week/ Wednesday Weekoff. *Job Description:* We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues...

  • Helpdesk Associate

    2 months ago

    Noida, India NTT DATA Services Full time

    Requirements: Helpdesk Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window 10 Hours of shift   Job...

  • Helpdesk Associate

    2 weeks ago

    Noida, India NTT DATA Services Full time

    Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills     Provide L1 technical guidance in...