Zuora Specialist

Position: Zuora Software Implementation and Support Specialist

Employment Type: Full-time

Experience Level: 5+ years in software implementation, billing systems, or subscription management platforms

Role Overview

We are seeking an experienced and proactive professional to manage and implement Zuora billing software for our organization. This individual will be responsible for overseeing the end-to-end implementation, customization, and ongoing management of Zuora, ensuring seamless integration with existing systems and alignment with business goals.

Key Responsibilities

Implementation and Configuration:

• Lead the deployment of Zuora billing software, ensuring timely and efficient implementation.
• Customize Zuora features to align with business requirements, including pricing strategies, subscription models, and billing operations.

Integration and Collaboration:

• Integrate Zuora with existing systems (CRM, ERP, payment gateways) to enable seamless workflows.
• Collaborate with cross-functional teams to identify needs, gather requirements, and ensure system compatibility.

Process Optimization:

• Automate and streamline billing processes to enhance operational efficiency.
• Establish best practices for billing and subscription management using Zuora tools.

Support and Troubleshooting:

• Provide ongoing support to address system issues, troubleshoot errors, and ensure optimal performance.
• Train and support internal teams on Zuora functionalities and best practices.

Reporting and Analytics:

• Monitor and analyze billing performance metrics, customer data, and subscription trends.
• Generate detailed reports to support business decisions and optimize recurring revenue.

Qualifications and Skills

• Proven experience with Zuora subscription management platform.
• Strong understanding of billing workflows, subscription models, and pricing strategies.
• Experience integrating Zuora with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).
• Proficiency in configuring complex pricing plans and billing rules within Zuora.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities to work with cross-functional teams.
• Knowledge of APIs, web services, and data migration processes is a plus.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Certification in Zuora (if applicable) or relevant billing systems.
• Experience in SaaS or subscription-based business models.