Assistant Manager Quality

2 days ago

Bengaluru, India Interview Kickstart Full time

Role Overview: As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting across our tools. This is a high-impact role that directly influences our sales performance and customer experience. Job Description We’re looking for a detail-oriented and analytical QA Assistant Manager to join our Sales Operations team at Interview Kickstart. This is an in-office role based in Bengaluru. In this role, you'll be responsible for auditing sales calls, ensuring the accuracy of deal tracking, and maintaining data integrity across CRM and sales systems like HubSpot and Uplevel. If you have a keen eye for detail, a deep understanding of sales processes, and a passion for improving operational efficiency, we’d love to meet you Key Responsibilities: ● Listen to and evaluate recorded sales calls to ensure adherence to scripts, compliance, and best practices ● Identify trends, training gaps, and areas for process improvement based on call reviews ● Ensure all deals are accurately tracked from opportunity to closure ● Validate and reconcile revenue data to support accurate forecasting and reporting ● Collaborate with sales leadership to ensure visibility and accuracy of pipeline metrics ● Maintain clean, accurate, and up-to-date records in HubSpot and Uplevel ● Work cross-functionally with Sales, Sales Training, and RevOps to enforce data hygiene practices ● Document QA procedures and help build a scalable framework for future audits ● Provide feedback and support in optimizing sales workflows and CRM automations ● Generate regular QA reports and summaries for internal stakeholders Requirements: ● 3+ years of experience in Sales QA ● Excellent listening, analytical, and documentation skills ● High attention to detail and ability to work independently with minimal supervision ● Strong communication skills and ability to deliver constructive feedback ● Experience working with cross-functional teams and supporting a fast-paced sales environment. Good to have: Strong familiarity with CRM tools like HubSpot; knowledge of Uplevel is a plus

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