Subject matter expert
3 weeks ago
about the role
Maintain equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.
Key Spoc for
• Top & Major Incident ,
• Problem ,
• Change & Operation Project Management
• Patch & Release Management
• Capacity Management
• Knowledge management (KEDB)
• Design Documentation and Reporting
• Getting resolution from Third parties, Vendors and suppliers for fault
Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Troubleshoot High Severity incidents, problem & provide proper RFO/ RCA
Root cause analysis and Preventive maintenance
Participate in Change management , assess Risk and Impact
Mentor & Hand hold L1/L2 Teams and enhance their performance
Take initiatives in learning, certifications & evaluating Upcomming Technology & Tools
MIS customer report preparation on technology part
Work & Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session
Building team and making L1 self-sufficient for handle repeated faults
Experience of working in ITIL driven environment is a must.
about you
8-10 years relevant exp.
3-4-Years of Level 2/3 24X7 Operatoions support
Excellent knowledge in Active directory forest and multiple domain trusts and Windows clustering
Good knowledge in Powershell, GPO maintenance, DFS servers and Antivirus software, DNS & DHCP
Good Knowledge & experience on Back-up, Restore technologies and OS dependencies
Hands-On Experience in Installation, configuration & Troubleshooting with vSphere and ESX/ESXi servers versions 4.x / 5.x / 6.x , virtualisation related products and disaster recovery concepts
5-6 Experience in VMware Administration (ESX / VMware / VSphere / Vcenter / Vmotion/ Vrealize)
Designing Implementation and Administration of Vsphere ESX ESXi enviornments
Strong understanding of storage concepts, and proven ability to troubleshoot network related problems.
Excellent debugging and problem analysis skills ,
additional information
ITIL Certification is a must.
Graduate/ Diploma in either electronics or Telecom
MCSE 2008 / 2012 & VCP – 6.5 DCV
Certified ITILv3 Foundation – Preferred
CCNA certification would be an advantage
Excellent Knowledge of storage technologies ( SAN/NAS)
contract
Regular
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