Service Delivery Specialist- IT Infra/ Managed Services and Cloud

4 weeks ago

Mumbai, India NTT DATA Full time

Title: Senior Service Delivery Specialist- IT Infra/ Managed Services and Cloud (Mumbai Location)

Location: Mumbai

Experience: 15-20 Years

Work format: Full time work from office role


Key Skills: Presales, Cloud, Managed Services, Service Delivery


Job Description:


A Services Architect provides technical expertise in the design and demo of Managed Services solutions across all technology domains. They are responsible for supporting the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. In some instances the Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.


Key Roles and Responsibilities:

  • Design relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains
  • Conduct sales presentations, product demonstrations, installation, and maintenance of company products.
  • Design the Managed Service offering, interfacing with the platform delivery team.
  • Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
  • Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
  • Support the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
  • Service design of solutions for the client that will be commercially competitive whilst mitigating risk.
  • Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
  • Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
  • Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms, and operating models
  • Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
  • Coach, mentor and act as advisor in service design situations
  • Assist the sales teams to have a commercial model discussion with the client
  • Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
  • Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model
  • Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition


Knowledge, Skills and Attributes:

  • Working knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
  • Comfortable working with costing models in partnership with sales and finance stakeholders
  • Proficiency in Application and Cloud/Infrastructure Managed Services
  • Ability to communicate potential improvements and value of our solutions to all levels of stakeholders; including C-suite decision-makers
  • Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation
  • Up to date knowledge on emerging trends in technology, Managed Services Integration, Application Development – DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation
  • Analytical skills and ability to discover and analyze all input and data


Academic Qualifications and Certifications:

  • Tertiary level – bachelor’s; or post-graduate degree with experience in a consulting capacity
  • Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
  • Scaled Agile certification or equivalent
  • Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent are also desirable


Required Experience:

  • Track record of designing managed services solutions to large enterprise accounts
  • Proof of structuring large, multi-year profitable contracts
  • Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design
  • Seasoned experience working in an environment with global delivery and in multiple geographies and industries

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