Customer Care Intern

4 weeks ago

Noida, India Familycare Consumer Pvt. Ltd. Full time

Company Description

Familycare Consumer Pvt. Ltd. focuses on introducing a range of pant-style Baby Diapers, Adult Diapers, and Sanitary Napkins at affordable prices and superior quality to both urban and rural markets. Leveraging advanced technology, we aspire to become a leading self-care brand nationwide. Our dedicated team is committed to promoting high-quality hygienic products created in a sanitary environment to make these luxury products accessible to all strata of society. Our brands, Bumtum, Elduro, and Freeme, cater to the diverse needs for baby care, adult incontinence, and women's hygiene, respectively.

Role Description

This is an internship role for a Customer Care Intern. The intern will be responsible for assisting customers with their inquiries, providing product information, resolving complaints, handling customer feedback, and maintaining customer satisfaction. This is an on-site role located in Noida.

Qualifications

  • Strong communication and interpersonal skills
  • Basic understanding of customer service principles
  • Ability to handle customer inquiries and resolve issues effectively
  • Proficiency in using Microsoft Office Suite
  • Ability to work independently as well as part of a team
  • High school diploma or equivalent; currently pursuing a degree is preferred
  • Experience in customer service or related field is a plus

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