[Only 24h Left] Senior Information Security Analyst
2 days ago
Experience: 2 - 5 years
Roles and Responsibilities:
As a Senior Analyst you will play a pivotal role in ensuring seamless Information Security services and client assurance across the organization. Your key duties include:
Information Security – Client Assurance Service Management
- Coordinate Information Security support for prospect calls, ensuring swift responses in competitive scenarios.- Manage the On-Call rotation schedule and Jira requests, ensuring proper ticket handling and effective communication with stakeholders.- Handle initial assignment and reassignment of tickets, ensuring closure and professional engagement with the Security Analyst team.- Coordinate client assessments, develop Project Plans, and review due diligence questionnaires.- Communicate effectively with customers, promptly closing tickets with clear and professional responses.- Identify and capture risk concerns, mapping audit evidence to NIST controls.- Own all tickets coming into the client assurance portal, managing SLAs and completion of requests, including third-party risk and Vendor management reviews.- Ensure all activities are properly documented, tickets are communicated professionally, and documentation is organized efficiently.- Develop and document processes for the entire team, managing adherence to evolving requirements.- Oversee day-to-day activities of the Client Assurance support resources, including Service Management and Security Analyst functions in the US and India.- Work with HR, Compliance, Legal, Sales, and Engineering to ensure the team has the latest information for successful third-party audits.- Own the tooling and management of processes related to Jira, Loopio, and other reporting or Audit tools, ensuring continuous improvement for the overall Information Security function.- Responsible for new hire training and ongoing, up-to-date training for the larger Enterprise security team to meet compliance requirements.- Assist with required governance, risk, compliance and audit tasks or activities such as assisting with audit evidence collection e.g., SOC2, SOC1, PCI, etc.
General Responsibilities
- Organize and update content on the Information Security page, facilitating access for new employees.- Organize SharePoint folders for easy access to Service Management information.- Review and update Client Assurance Standard Operating Procedure, ensuring alignment with the team's evolving needs.- Schedule and lead monthly RFP meetings, providing guidance on process changes.- Update the Client Assurance section of the weekly Control Report and present relevant information during management calls.- Identify ongoing training for team members, staying informed about security conferences, and educating the team on relevant tools.
Requirements
- Strong Communication (Verbal and Written) and presentation skills.- Self-Starter that can effectively operate at a high level under limited supervision.- Bachelor’s/master’s in engineering/Cybersecurity or equivalent.- CISA, CISM, CISSP certifications would be an added advantage.- Knowledge of NIST Risk Management Framework (RMF), GRC tools.- Ability to prioritize tasks, make quick decisions, and a strong understanding of security controls and governance.- 2 - 5 years of experience in a client service or ITGC auditee/auditor function handling complex requests and audit responses.- Previous management experience would be a plus.- A strong understanding of cybersecurity principles, concepts, and best practices.- Familiarity with compliance frameworks or standards such as NIST, GDPR, SOC 1 and SOC 2, and PCI DSS service providers is an added advantage.- Ability to understand prioritize and escalate tasks to resolve issues quickly and make decisions.
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