Team Lead

2 weeks ago

Bengaluru, India Resollect Full time

About UsWe are Resollect, a fast-growing fintech startup building a full-stack collections and recovery operating system for the ₹80,000 Cr+ debt recovery market. Our platform unifies legal, field, and digital recovery operations, transforming how banks, NBFCs, HFCs, and fin-techs manage overdue accounts, especially in secured lending.Role OverviewWe are seeking a highly driven, detail-oriented professional to lead our dialer operations, oversee real-time MIS reporting, and manage a dynamic team of 25–30 tele-callers.This is a high-responsibility role at the intersection of operations, analytics, and people management – ideal for someone who thrives in a fast-paced startup environment and wants to make a measurable impact.Key ResponsibilitiesDialer Operations- Manage and optimize daily dialer system performance (Ozonetel/Exotel or similar).- Configure call flows, campaigns, and agent allocations.- Monitor uptime, connectivity, and productivity; troubleshoot issues promptly.MIS & Analytics- Build structured dashboards and reports for real-time tracking.- Deliver daily/weekly/monthly reports to stakeholders.- Ensure accuracy, identify gaps, and recommend improvements.Team Leadership- Lead and mentor a team of 25–30 tele-callers.- Drive daily targets, SOP adherence, and call quality.- Provide coaching, feedback, and resolve escalations.Cross-Team Collaboration- Work closely with recovery managers, product, field, and legal teams.- Support ad-hoc reporting and management requests.Ideal Profile- Minimum 3 years of experience in dialer operations and MIS reporting (preferably Ozonetel/Exotel).- Hands-on experience managing call center teams in high-volume environments.- Strong background in Excel, Google Sheets, CRM tools, and analytics.- Excellent problem-solving, leadership, and communication skills.- Proficiency in Kannada & English, additional languages are preferred but not mandatory.- Startup mindset – hands-on, adaptable, and execution-driven.Why Join Us- Competitive compensation and incentive structure.- Tech-enabled, automation-first workflows.- Fast-track career growth with ownership and visibility.Apply now to join Resollect and help build the future of collections

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