RPA Support

4 hours ago

Pune, India Niotact Digital Solutions Full time

We are seeking a highly motivated and technically skilled Bots Support Engineer to join our support team. This individual will be responsible for providing technical assistance, troubleshooting, and maintenance of chatbot systems across various platforms. The ideal candidate has a strong background in technical support, programming, and a deep understanding of bot frameworks and artificial intelligence.

Key Responsibilities

  • Provide technical support and troubleshooting for chatbot systems, including identifying and resolving issues related to functionality, integrations, and performance.
  • Collaborate with development and product teams to diagnose and resolve issues and provide feedback for improvement.
  • Monitor bot performance, analyse logs, and ensure bots are functioning as expected.
  • Assist in bot configuration, customization, and deployment for new clients or services.
  • Update and maintain bot scripts, databases, and content to ensure accuracy and relevance.
  • Document troubleshooting processes, resolutions, and best practices to enhance team knowledge and efficiency.
  • Engage in performance tuning and optimization of bots to improve response times and user experience.
  • Provide support for bot integrations with external systems (e.g., CRM, ERP, APIs).
  • Respond to customer inquiries related to bot performance, resolve issues, and provide clear and effective communication.
  • Ensure bots comply with user experience standards and guidelines, and assist in the training of the bot for better accuracy and relevance.
  • Stay updated on new chatbot technologies, trends, and best practices, and recommend improvements to enhance system reliability.

Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
  • 2+ years of experience in technical support of RPA environment
  • Excellent technical skills in Blueprism, UI path and/or Power Automate(mandatory) as RPA developer
  • Experience with programming languages such as Python, JavaScript, or C#.
  • Familiarity with service automation and Support Control Center is a plus.
  • Strong analytical and debugging skills
  • Proficiency in troubleshooting bot logic, APIs, and integrations with third-party services.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple issues simultaneously and deliver solutions in a timely manner.
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is advantageous.
  • Experience working with version control systems such as Git

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