DevOps Engineer/Lead DevOps Engineer

Designation: DevOps Engineer/Lead DevOps EngineerExperience: 8-15 yearsLocation: RemoteSummaryWork with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.Roles and ResponsibilitySpecific roles and responsibilities include:- Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.- Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership- Ensure smooth operations of Sycamore SaaS products- Take Complete ownership of Customer Implementations, including SLA and SLO.- Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting- Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting- Drive Disaster Recovery and failover procedures, training, testing, and team readiness- Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability- Contribute to process improvements and technical improvements that lead to increased stability and reliability- Support continuous improvements in SaaS Operations by- developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.- improving automation of provisioning, deployment, monitoring, alerting, and escalation- Support Secure operations by- implementing best-in-class recommendations for secure operations- Carry out ongoing Production Ops activities with precision and quality- Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform- Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures- Help obtain and maintain various certifications- Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by- Reviewing personal/team performance, quality reviews,- Manage operations and operational issues.- Establish a culture of high performance, ownership, delivery focus, and continuous improvement.Excellence in Operations- Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.- Act as an internal contact for platform services issues for a customer- Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QADesired Experience- Has experience in implementing, managing, maintaining, and decommissioning complex cloud-based Information system components in a secure and controlled manner.- Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.- Strong understanding of how to build, scale, and manage complex multi-product/service environments- Record of building lean, automated, scalable support structures versus labor-intensive environments.- Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.- Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.Skills Required- Very Strong Linux Knowledge & Troubleshooting Skills- Scripting using – Bash, Python, PowerShell, etc- Kubernetes, helm Charts- Terraform, Ansible- Windows Terminal Services, AD, LDAP- Hands-on experience in cloud technology – AWS, Azure – AWS preferred- Change, Problem & Incident Management- Implementation awareness of Vulnerability/Penetration Testing, Security- Strong Networking Skills- Tools and frameworks used for monitoring, performance management, logging- CI/CD pipeline- SRE – Including Datadog.- DatadogCertification- RHEL- AWS- Kubernetes