Content Manager
3 weeks ago
The Global Content Project Manager is responsible for ensuring assigned content projects are
completed within established Average Turnaround Times (ATT) with deadlines clearly and consistently set and communicated.
Responsibilities
Facilitates the scheduling of meetings, applies our ATTs to incoming requests, ensures our
team's adherence to deadlines, and adheres to the Global Content team's project release
process.
Ensures the Global Content writing team has all they need to do great work, such as a complete
content brief, supporting material and research and clear deadlines during the project discovery
phase.
Manages the full internal flow of assigned projects to ensure flawless execution and timely
delivery of projects to Senior Manager, Global Content Operations and internal stakeholders to
meet business deadlines.
Communicates proactively with Global Content Writing team and internal stakeholders, advising
of progress and timings, throughout the project lifespan.
Keeps Senior Manager, Global Content Operations apprised of project statuses as requested and
connects on needs or issues in a timely manner.
Ensures accurate reporting of project status and project time in workflow management tool,
providing ad hoc reports when requested by Senior Manager, Global Content Operations.
Anticipates and helps avoid delays in client feedback by utilizing effective reminder tactics as
well as proactively escalating and addressing issues where timelines are in jeopardy or other
information is needed in order for the Global Content Writing team to proceed as scheduled.
Ensures quality control by communicating closely with Global Content Writing team members to
allow enough time and resources for projects to route through our editing and proofreading
process.
A team player who works collaboratively and respectfully with the Global Content Writing team
and its stakeholders.
Continuously self-educating on best practices, industry trends and techniques and proactively
uses the Global Content team as a knowledge resource through questions and constructive
feedback.
Requirements
Bachelor's degree in marketing, Business Administration, or related field.
Minimum 3 years relevant project management experience in a marketing or agency setting
working with a creative team.
Strong technical skills across Microsoft Office Suite, especially Microsoft Excel
Strong experience with Workfront or other project management software/applications
Proven record of successful multi-project management
Experience creating and managing detailed work plans based on defined scope and objectives
Strong communication skills
Excellent time management & organizational skills
We'd love to hear from you
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