Senior Netcool Engineer

3 days ago

Bangalore, India Lumen Technologies Full time

Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services. Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific.

Perform a critical role within a team of Senior Engineers to administer the Monitoring and Event Management systems, primarily IBM NOI (Netcool Operations Insight). Support the monitoring platform and provide expertise to improve, maintain and develop solutions to support the platform direction. Perform research and development activities to support future business strategies. Lead the support of clients by consulting and delivering quality solutions.

Role will be focused primarily on the monitoring platform within the Lumen Managed Services organization. A successful candidate is expected to assist with administration and deployment of monitoring and automation tools and contribute to design and engineering.

Job Description

  • Support projects to develop and utilize the existing monitoring platform
  • Administer monitoring applications and servers including support, trouble shooting, optimization, and upgrades
  • Evaluate the strategic contribution of applications and alignment with overall IT strategies and architectures
  • Identify areas where automation can be utilized with the monitoring infrastructure and design solutions to support automation
  • Maintain an accurate inventory of the IT portfolio of technologies, and a disposition status (ex. contain, maintain, deploy, retire) of all business applications
  • Provide occasional off-hours support for monitoring tools

Required Skills

  • Experience working with third party vendors for application support with emphasis on the following tools: IBM Netcool/NOIExperience with NOI related events and scope-based correlation development.
  • Extensive experience administering and developing NOI components such as Impact, Web GUI, Probes, Object Servers and gateways.
  • Experience with a wide array of monitoring technologies such as SNMP, ICMP, syslog, MIBs, webhook.
  • Experience with scripting, particularly PERL and Python.
  • Linux and Windows administration experience.
  • Network connectivity troubleshooting experience. Understand network protocols TCP/IP, ICMP.
  • Experience working with databases and writing SQL queries

Desired Skills

  • Experience with IBM Cloud Pak for AIOps
  • 10+ years administration of fault and performance monitoring applications
  • 5+ systems administration (Linux/Windows)
  • Understanding of web services- SOAP/REST
  • Experience working with data center operations teams
  • Experience managing or supporting monitoring and/or automation for a large enterprise network with business-critical applications

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