Technical Service Lifecycle Manager
2 weeks ago
Must Have Skills:
Customer advocate – Continuously identifies opportunities to improve the customer experience (using the service, creating views from passive probes)
Service Ownership - Management SLAs, notification and escalation processes. Single Point of Contact for service clarifications
Leadership – Ability to drive collaboration of cross-functional teams, ensuring a end to end „service mentality“ through the entire delivery chain.
Business View – Continuously seek for optimization opportunities throughout the value chain (e.g. Process optimization, synergies with other propositions,..)
Able to look for issues from the reporting tools themselves, create meaningful dashboards to reflect service quality for the various service stakeholders.
Vendor Management – Service and SLA / OLA Design with Partners & contract mgmt.
Knowledgeable of Agile methodologies. Excellent skills required to defend the implementation of non-functional requirements user stories.
Good technical understanding of the technologies used to build our products and services
Excellent knowledge of service architecture dependencies, Good understanding in incident management
Process skills : ITIL Processes, CSI/CMM processes, Agile/SCRUM, Requirements Definition & Analytical Troubleshooting & Understanding
Technical skills : Jira, Confluence, Remedy etc.
Analytics Tools : (Splunk), Instana & Usage
Excellent Communication / stakeholder management, Quality and customer focused, Cross-cultural experience
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Technical Service Lifecycle Manager
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Technical Service Lifecycle Manager
1 week ago
Pune, India _VOIS Full time_VOIS Intro_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for...
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Technical Service Lifecycle Manager
1 week ago
Pune, India _VOIS Full time_VOIS Intro _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice...
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Technical Service Lifecycle Manager
1 week ago
Pune, India _VOIS Full time_VOIS Intro_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for...
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Technical Service Lifecycle Manager
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Pune, India _VOIS Full time_VOIS Intro_VO IS(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for...
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Pune, India Softcell Technologies Global Pvt. Ltd. Full timeSoftcell is seeking a Senior PLM Service Delivery Lead to concentrate on delivering top-notch services for the PTC Windchill Suite of software applications. This role involves designing and implementing Windchill PLM solutions for projects contracted by Softcell with customers in the discrete manufacturing sector. The Delivery Lead will oversee a team...
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Pune, India Softcell Technologies Global Pvt. Ltd. Full timeSoftcell is seeking a Senior PLM Service Delivery Lead to concentrate on delivering top-notch services for the PTC Windchill Suite of software applications. This role involves designing and implementing Windchill PLM solutions for projects contracted by Softcell with customers in the discrete manufacturing sector. The Delivery Lead will oversee a team...
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Pune, India Softcell Technologies Global Pvt. Ltd. Full timeSoftcell is seeking a Senior PLM Service Delivery Lead to concentrate on delivering top-notch services for the PTC Windchill Suite of software applications. This role involves designing and implementing Windchill PLM solutions for projects contracted by Softcell with customers in the discrete manufacturing sector.The Delivery Lead will oversee a team...
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Pune, India Softcell Technologies Global Pvt. Ltd. Full timeSoftcell is seeking a Senior PLM Service Delivery Lead to concentrate on delivering top-notch services for the PTC Windchill Suite of software applications. This role involves designing and implementing Windchill PLM solutions for projects contracted by Softcell with customers in the discrete manufacturing sector.The Delivery Lead will oversee a team...
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