Front Office Agent

2 weeks ago


india Italian Hospitality Collection Full time
Job Description


Italian Hospitality Collection S.p.A


Italian Hospitality Collection S.p.A.  è un marchio di Hotel, Resort e Spa che offre una collezione di autentiche esperienze di ospitalità italiana, ognuna in profonda sintonia con l’essenza e lo spirito della sua terra. Il Gruppo vanta alcune delle proprietà più belle d'Italia e offre esperienze ricche e autentiche per i viaggiatori appassionati che cercano un vero stile di vita italiano. Con splendide proprietà in Toscana, Sardegna e sulle Alpi italiane, le destinazioni offrono ai loro ospiti il perfetto connubio tra business e tempo libero. La nostra mission  è riunire Hotel, Resort e Spa d’eccellenza, in modo tale che insieme costituiscano il miglior marchio di ospitalità italiana in Europa.

L'azienda continua a crescere e sta ampliando il proprio portafoglio in Italia, che attualmente comprende le seguenti proprietà:

  • Chia Laguna Resort, Sardegna  – con 425 camere  è un insieme di tre hotel che offrono una varietà di ristoranti e bar, Spa, ampie strutture per riunioni e vanta le più belle spiagge della Sardegna: il 5 stelle Baia di Chia Resort Sardinia facente parte del Curio Collection by Hilton, brand che include hotel e resort indipendenti, selezionati in base al loro carattere distintivo; il 5 stelle lusso Hotel Laguna, che accoglierà i propri ospiti nel 2022 sotto il segno di Conrad Hotels & Resorts, brand del lusso per la prima volta in Italia, che propone una collezione di hotel per viaggiatori raffinati; ed infine, particolarmente adatto alle famiglie con bambini, il Chia Laguna - Hotel Village, un’oasi di tranquillità immerso nei giardini di macchia mediterranea dove i bambini potranno correre felici e spensierati
  •  Grotta Giusti Thermal & Spa Resort, Toscana - 68 camere,  la grotta termale sotterranea più grande d'Europa e un centro termale che gli ha permesso di conquistare la quinta stella ed entrare nel portfolio di Marriott con il brand Autograph Collection Hotels
  • Fonteverde Lifestyle & Thermal Spa Retreat, Toscana- 78 camere ,  un centro termale di lusso leader e una delle destinazioni più importanti della Toscana ed è un membro dei Leading Hotels of the World.
  • Bagni di Pisa Palace Thermal & Spa, Toscana - 61 camere , storico centro termale con acque calde naturali e strutture di prim'ordine ed è membro dei Leading Hotels of the World.
  • Le Massif Hotel & Lodge, Valle D’Aosta - 80 camere , stazione sciistica con una distinta atmosfera da chalet nel suo design. Ha La Lodge in cima alla montagna con ristorante e bar insieme a Kids Club. Affiliato a The Leading Hotels of the World.

 

 

 

 

OBIETTIVO DELLA POSIZIONE



Per l’importante albergo Le Massif, 5* Leading Hotels of the World, del gruppo IHC, situato a Courmayeursiamo alla ricerca della figura del Front Office Agent , da inserire all'interno del nostro team per la prossima stagione estiva 2024. The Leading Hotels of the World , è una collezione di hotel di lusso autentici e non comuni, selezionati grazie a standard di altissima qualità ed unicità. (sito web Hotel :  La nostra struttura Le Massif Hotel&Lodge offre un ambiente accogliente ed elegante che esalta nel design delle pareti i pregiati tessuti della tradizione di montagna.

La figura di Front Office Agent che cerchiamo ha uno spiccato senso di responsabilità, è preciso, e capace di gestire lo stress. Empatia, abilità comunicative e naturali doti orientate alla vendita completano il profilo.


Il/la nuovo/a Front Office Agent  dovrà riportare il proprio operato al Front Office Manager dell’Hotel, attraverso il raggiungimento dei seguenti obiettivi:


  •  Servizi di accoglienza dell’ospite;
  • Gestione delle procedure di check-in e check- out;
  • Forte orientamento al cliente e al customer care in base agli standard LHW (Leading Hotel of the World) delineati.
  •  Attitudine al lavoro di squadra e ottime capacità di relazionarsi con diversi interlocutori

 

SKILLS PERSONALI


Il profilo ideale dovrà avere le seguenti skills:
  •   una naturale leadership,
  •  una buona presenza e una naturale eleganza.
  •  la conoscenza di tecniche gestionali alberghiere, in particolare di contabilità e conoscenza del PMS Protel

 

 

COMPETENZE PERSONALI - ISTRUZIONE



I requisiti per ricoprire questo ruolo sono:

 

  •  Diploma di laurea in Lingue e Letteratura ,
  •  conoscenza professionale della lingua inglese, conoscenza di altre lingue straniere verrà considerato un plus
  •  Uso professionale di: Excel, Outlook, Power Point 
  •  2 anni nella stessa posizione in alberghi della stessa categoria. 
  •  Requisito preferenziale aver lavorato presso strutture The Leading Hotel of the World  

Requirements
reception protel PMS check in check out
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