Sr Program Manager, Ops Excellence, Compliance

12 hours ago

Bengaluru, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Operations is at the heart of Amazon's customer experience and differentiation. Our ambition is to be the earth's most customer-centric business and set the industry standard for customer innovation and experience. The GSRC Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon's Global Solutions and Risk Compliance space. The Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle - Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The PM will need to collaborate across multiple stakeholders within GSRC such as operations, capacity planning, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. We expect the members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought-after leadership roles in ORC field.
Key job responsibilities
The Program Manager will work closely with the Sr. Manager PE/ ACES, within GSRC, to deliver on the following:
Work closely with operations and program team to identify areas for improvement
Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity
Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics.
Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions
Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings)
Design effective ways of ensuring sustainability.
BASIC QUALIFICATIONS:
- •Bachelor's Degree in Engineering or Science-based subject
- •Relevant project and people management experience in either Business Consulting, compliance, operations, or Supply Chain
- •Relevant experience in operational, process, and performance improvement projects including process mapping and process re-design
- •Relevant experience across the full project lifecycle: analysis, design and implementation
- •Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels
- •Relevant experience of analyzing and distilling down complex operating models and identifying where the value and opportunity is
- •Relevant experience in complex change management projects which involves stakeholders that can be skeptical/resistant to change
PREFERRED QUALIFICATIONS:
- •MBA
- •Experience dealing with ambiguity, and proficiency of hypothesis-led problem solving
- •Experience in operating at both a strategic and operational level
- •Experience in taking unpopular positions with ability to influence senior stakeholder
- •Relevant experience in driving complex initiatives with limited oversight

  • Program Manager, Ops Excellence

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The successful candidate will create, develop and drive solutions that lead to a richer end-to-end customer and operations experience, enabling selection expansion,...

  • Prod Compliance Associate Sr, RISC ops

    6 months ago

    Bengaluru, India ADCI - Karnataka Full time

    The Core R1SC team's charter is to protect Amazon customers from products that are illegal, illegally marketed, or otherwise prohibited or restricted by Amazon policiesKey job responsibilitiesjob responsibilities as a Sr. Compliance Associate may include:- Report violations of rules, regulations, policies, and procedures by evaluating or recommending the...

  • Project Manager SR Ops IN, Sustainability, GPO

    5 months ago

    Bengaluru, India ADCI - Karnataka - A66 Full time

    Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement Organization (GPO) identifies and procures goods and services at the best value for business, maintaining the quality of products...

  • Sr. Ops Associate

    6 months ago

    Bengaluru, India ASSPL - Karnataka Full time

    We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace.The Sr. Ops Associate supports the team that...

  • Sr. Ops Associate

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of...

  • Sr. Ops Associate, BOX

    5 months ago

    Bengaluru, India ASSPL - Karnataka Full time

    We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace.The Sr. Ops Associate supports the team that...

  • Program Manager for Operational Excellence and Compliance

    1 day ago

    Bengaluru, Karnataka, India myGwork Full time

    Operational Excellence and Compliance Program ManagerAmazon, a leading global e-commerce company, seeks an exceptional Operational Excellence and Compliance Program Manager to join our team. The successful candidate will be responsible for driving global initiatives and process improvement programs focused on reducing costs, improving quality of operations,...

  • Sr. Ops Associate, Amazon

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of...

  • Sr. Ops Associate, BOX

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of...

  • Sr. Program Manager, India S&OP

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving ...

  • Prod Compliance Sr. Associate

    8 months ago

    Bengaluru, India ADCI - Karnataka Full time

    The Compliance Operations (C-Ops) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Sr. Compliance Associate is...

  • Prod Compliance Sr. Associate

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Compliance Operations (C-Ops) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global...

  • Prod Compliance Sr. Associate

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Compliance Operations (C-Ops) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global...

  • Program Manager

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Operations is at the heart of Amazon's customer experience and differentiation. Our ambition is to be the earth's most customer-centric business and set the industry...

  • Sr. Program Manager, GSF

    6 months ago

    Bengaluru, India ASSPL - Karnataka Full time

    Fast and reliable speed with delivery convenience are the key pillars for GSF org at Amazon. The overall industry is being driven by constant innovations in improving speed to deliver a wide selection of products to drive growth and lower the cost of fulfillment. We are hiring Sr. Program Manager to run complex and cross functional supply chain projects to...

  • Sr Technical Program Manager

    5 months ago

    Bengaluru, India ADCI - Karnataka Full time

    Does engaging across all Amazon Digital Businesses on large scale programs that impact all of Amazon’s Customers around the world excite you? The Digital Ordering team is recruiting Senior Technical Program Manager (Sr. TPM) to work on company-wide programs to define and drive execution of key initiatives while ensuring we do so in an efficiency and cost...

  • Sr. Program Manager

    5 months ago

    Bengaluru, India ASSPL - Karnataka Full time

    The individual would be heading the GSF program for its respective business miles such as UFF-FC and LM,1P frugal, 3P SSD, 3P Hyper stores and RDFC sites (A.in+3P).Key job responsibilitiesIdentify, develop and implement loss prevention program elements required to meet the operational excellence cutting across GSF-UFF- FC and LM, 3P SSD, 1P frugal, RDFC...

  • Vendor Support Social Responsibility Ops

    3 months ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of...

  • Sr. Program Manager, CMT

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Sr. Program Manager, CMT, Amazon BangaloreImpactAs a member of the CMT team, you'll play a key role in the evolution of our Competitive Monitoring systems to solve...

  • Sr. Program Manager

    12 hours ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Sr. Program Manager - India Transportation Last MileAmazon is looking for a motivated individual for the profile of Sr.Program Manager in Amazon Transportation. The...