Associate Integration Engineer

4 weeks ago

gurugram, India PayU Full time
About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. As a Software engineer - Merchant Integration you will be providing support to our merchants,In isolating, diagnosing, reproducing and fixing technical issues in a timely manner.This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary.To be successful in this role, you must be highly motivated, self-starter, self-learner, and have a sense of urgency.Should be passionate about resolving complex technical problems and willing to embrace challenges.

Responsibilities: -

Works directly with developers, merchant and internal teams on pre-integration/post integration issues to provide technical support, consulting and best practices. Addressing technical queries on payment APIs, and Plugins and transactions. Communicates technical issues to merchants and internal departments. Provide timely resolution to our merchant and assist them with Level 1 support with product knowledge and technical troubleshooting skills. Enhance the overall experience of our merchants by providing support for technical issues. Analyzing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.

Requirements:

To explain complex information in simple, clear terms to non-IT personnel. Additional skills required: - Ability to deal with complex issues. Logical thinker - Good analytical and problem-solving skills. Up-to-date technical knowledge. - An in-depth understanding of the product and process. Good interpersonal and customer care skills. - Accurate records keeping. Excellent communication skills. Proficiency in English (both written and verbal) Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, , PHP, or Python will be an added advantage. Any Bachelor's degree (Technical degree preferred)
About us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more Our Commitment To Building A Diverse And Inclusive Workforce  As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

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