Supply Chain Planner

2 weeks ago


pune, India Applycup Hiring Solutions | Top Recruitment & Staffing Agency Full time
Job Responsibilities
 Ultimately responsible for ensuring customers receive exceptional value from planning
solutions delivered by Baxter Planning.
 Serve as the strategic lead for Planning as a Service (PaaS) accounts and partner with
internal resources to ensure customers are meeting supply chain objectives. This includes:
o Prepare and lead meetings with assigned customers.
o Serve as escalation point for customer concerns.
o Analyze customers and make recommendations for improvement opportunities.
o Identify and complete consulting projects (delivery of Statements of Work).
o Apply continuous improvement to help achieve customer supply chain objectives.
o Work with customers to adopt improvement recommendations by modifying
business processes or configuration of the planning tool.
o Drive user- and Best Practice adoption across customer user base.
 Create high quality Business Review presentations. Partner with Customer Success to build
the story and present it to customer executives.
 Train and mentor new customers on effective utilization of planning solutions based on Best
Practices and conduct customer training (On-Site or Remote).
 Work with cross-functional teams to develop new Best Practices and improve existing ones
for delivering planning solutions.
 Serve as an escalation point for Service Desk tickets and handle advanced tickets for
assigned customers.
 Assist in implementation of new customers
 Assist in testing of new features and functionality.
Job Requirements
 Minimum 5 years of prior Supply Chain Management experience.
 Experience with Planning Software is preferred. It is a must to quickly grasp new software
and processes.
 Effective written and verbal communication skills to influence/assist customer contacts.
 Capability to work independently and in cross-functional teams that are passionate about
delivering value to customers.
 Excellent organizational, time management, and prioritization skills.
 Ability to perform challenging tasks under pressure in an environment where results can
have a large monetary impact on customers.
 Creative problem solving and technical skills including strong intermediate Excel proficiency
(Pivot Tables, VLookup, etc.).
 Must have strong initiative and success-driven attitude to continuously improve methods
for supporting customers and optimizing supply chains.
Location - Remote
Shift time - 12 to 9 PM IST or 11 to 8 PM IST.
Experience - 5 to 10yrs

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