Supply Chain Planner
2 weeks ago
Ultimately responsible for ensuring customers receive exceptional value from planning
solutions delivered by Baxter Planning.
Serve as the strategic lead for Planning as a Service (PaaS) accounts and partner with
internal resources to ensure customers are meeting supply chain objectives. This includes:
o Prepare and lead meetings with assigned customers.
o Serve as escalation point for customer concerns.
o Analyze customers and make recommendations for improvement opportunities.
o Identify and complete consulting projects (delivery of Statements of Work).
o Apply continuous improvement to help achieve customer supply chain objectives.
o Work with customers to adopt improvement recommendations by modifying
business processes or configuration of the planning tool.
o Drive user- and Best Practice adoption across customer user base.
Create high quality Business Review presentations. Partner with Customer Success to build
the story and present it to customer executives.
Train and mentor new customers on effective utilization of planning solutions based on Best
Practices and conduct customer training (On-Site or Remote).
Work with cross-functional teams to develop new Best Practices and improve existing ones
for delivering planning solutions.
Serve as an escalation point for Service Desk tickets and handle advanced tickets for
assigned customers.
Assist in implementation of new customers
Assist in testing of new features and functionality.
Job Requirements
Minimum 5 years of prior Supply Chain Management experience.
Experience with Planning Software is preferred. It is a must to quickly grasp new software
and processes.
Effective written and verbal communication skills to influence/assist customer contacts.
Capability to work independently and in cross-functional teams that are passionate about
delivering value to customers.
Excellent organizational, time management, and prioritization skills.
Ability to perform challenging tasks under pressure in an environment where results can
have a large monetary impact on customers.
Creative problem solving and technical skills including strong intermediate Excel proficiency
(Pivot Tables, VLookup, etc.).
Must have strong initiative and success-driven attitude to continuously improve methods
for supporting customers and optimizing supply chains.
Location - Remote
Shift time - 12 to 9 PM IST or 11 to 8 PM IST.
Experience - 5 to 10yrs
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