Tata Communications Transformation Services
1 day ago
Job Description
Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Responsibilities
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.
Desired Skill sets
Fortimanager & Fortianalyser experience is required.
Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain
-
Tata Communications Transformation Services
3 weeks ago
india Tata Communications Transformation Services (TCTS) Full timeRoles and Responsibilities: Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP, BGP, OSPF, RIP, IGRP, EIGRP. Creating users, groups and setting up policy for a user's and groups. Configuration and Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform data backups and disaster recovery...
-
Tata Communications Transformation Services
3 weeks ago
india Tata Communications Transformation Services (TCTS) Full timeRoles and Responsibilities: Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP, BGP, OSPF, RIP, IGRP, EIGRP. Creating users, groups and setting up policy for a user's and groups. Configuration and Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform data backups and disaster recovery...
-
india Tata Communications Transformation Services (TCTS) Full timeJob DescriptionResponsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role,...
-
india Tata Communications Transformation Services (TCTS) Full timeJob Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role,...
-
Tata Communications | Senior Sales Manager
2 weeks ago
india Tata Communications Full timeAt Tata Communications, a digital ecosystem enabler, we enable the digital transformation of enterprises globally. With a solution orientated approach and proven managed service capabilities and cutting-edge platforms, Tata Communications drives the next level of intelligence powered by cloud, mobility, IoT, collaboration, security, and network services.•...
-
Cybersecurity Engineer
24 hours ago
India Tata Communications Transformation Services (TCTS) Full timeAre you a seasoned professional seeking a challenging role in cybersecurity? Tata Communications Transformation Services (TCTS) is hiring a Cybersecurity Engineer - Cloud and Security Solutions to join our team.Job DescriptionIn this role, you will be responsible for managing customer queries related to all services and solutions delivered by TCTS. This...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Datastage Developers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday.Role***Datastage Developer Required Technical Skill Set***Datastage , Database (Snowflake, Teradata), SQL, PL/SQL, Unix Scripting and BI ConceptsDesired...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Datastage Developers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday. Role***Datastage Developer Required Technical Skill Set***Datastage , Database (Snowflake, Teradata), SQL, PL/SQL, Unix Scripting and BI Concepts Desired...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Datastage Developers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday. Role***Datastage Developer Required Technical Skill Set***Datastage , Database (Snowflake, Teradata), SQL, PL/SQL, Unix Scripting and BI Concepts Desired...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Mid-Level Configuration Engineers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday.Role**Mid-Level Configuration Engineer/ Rules DevelopersDesired Experience Range**3+ yearsLocation of Requirement **Bangalore/ChennaiRequired...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Tosca automation engineers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday.Role ***Tosca Automation EngineerDesired Experience Range*** 6 - 8 yearsLocation of Requirement ***Pan IndiaDesired Skills -Technical/BehavioralPrimary...
-
india Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring Informatica Admin !Position: Informatica AdminJob Location: Pan IndiaExperience : 5-10 yearsMust Have:Informatica administrator will be spending most of his time on the deployments, regular server maintenance activities, patching, certificate renewal, upgrades, etc. Informatica administrator performs...
-
Tata Consultancy Services | Workday | india
7 days ago
india Tata Consultancy Services Full timeGreetings from TCS !!! Walk In Drive Date : 7th December 2024Walk In Drive Time : 09:00 AM – 1:00 PMVenue: Tata Consultancy Services, Chennai 1 ETC Tower, 200 Feet Road, MCN Nagar Extension, Pallavaram Ring Road, Thoraipakkam, Chennai – 600097 Job Title: WorkdayLocation: ChennaiExperience Range: 4- 12 Years(4+Relevant Exp Must)Education: Minimum 15 years...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Mid-Level Configuration Engineers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday. Role**Mid-Level Configuration Engineer/ Rules Developers Desired Experience Range**3+ years Location of Requirement **Bangalore/Chennai ...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Mid-Level Configuration Engineers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday. Role**Mid-Level Configuration Engineer/ Rules Developers Desired Experience Range**3+ years Location of Requirement **Bangalore/Chennai ...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Gen AI Engineers on 6th-dec-2024 at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119Role***Gen AI EngineerDesired Experience Range**6-8Location of Requirement***TCS - ChennaiDesired Skills -Technical/BehavioralMust-HaveStrong understanding of machine...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a Walk-in drive for Java Spring boot aspirants!!!Walk-in at Tata Consultancy Services Limited, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119. on 13th Dec- 2024 FridayJava spring Boot & MicroservicesDesired Experience Range: 3 - 12 yearsLocation of Requirement: Chennai / Bangalore / Hyderabad / Pune /...
-
india Tata Consultancy Services Full timeDear Candidate, Greetings from TATA Consultancy Services!! We are Hiring For: PING Engineer EXPERIENCE: 4+ Years JOB LOCATION : PAN INDIA Please join us in the walk in drive WALK IN DRIVE DATE : 16-Nov-2024 WALK IN DRIVE LOCATION: TATA Consultancy Service Ltd, Yantra Park (cafeteria), Pokhran Road no 2, Subash Nagar, Thane (West) - 400601 ROLES AND...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Tosca automation engineers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday. Role ***Tosca Automation Engineer Desired Experience Range*** 6 - 8 years Location of Requirement ***Pan India Desired Skills -Technical/Behavioral ...
-
india Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Tosca automation engineers at Tata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday. Role ***Tosca Automation Engineer Desired Experience Range*** 6 - 8 years Location of Requirement ***Pan India Desired Skills -Technical/Behavioral ...
