IT Agent

4 weeks ago

bangalore, India Solaredge Full time


Power the Future with us

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. 

**This position will require night and weekend shifts.**

What will you be doing?

  • Serve as the first point of contact for customers seeking technical assistance. 
  • Perform troubleshooting and provide the best solution based on the issue and details provided by customers
  • Install and setup end-user's workstation environment
  • Direct unresolved issues to the next level of support personnel
  • Document and Record events/problems and their resolution in logs and KBs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on internal procedures
  • Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues

Country:
India
City:
Bangalore


  • Minimum of 2 years of IT Support experience, using enterprise-level Help Desk/IT ticketing system.
  • MCSA/MCSE/ MCTP/ CCNA course- a must
  • Experience in working with Microsoft Active Directory Users and Domains environment + ADFS
  • Proven experience and problem-solving abilities in Microsoft Windows 7, 10 O.S and MS Office version 365
  • Experience with SharePoint, OneDrive, and other Microsoft Online Tools - permissions and general administration.
  • Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM
  • Familiarity with client-based VPN technologies and concepts 
  • Ability to work independently and handle multiple and varied requests under pressure
  • Knowledge of Cisco IP phones - advantage
  • High-level English - Read/Write 

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance. 

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