▷ (Urgent Search) Network Operations Engineer
7 days ago
The Network Operations Engineer will provide proactive and reactive support for all network hardware, software, and communication links. The position of Network Operations Engineer reports to the Senior Manager of Network Operations.
As a Network Operations Engineer, you will:
- Provide Tier II escalation support for the Network Operations Center, providing resolution for complex networking issues- Complete Preventative Maintenance activities, such as code updates & equipment updates- Incident Management, Problem Management, Change Management & Capacity Management- Manage assigned projects and program components to deliver services in accordance with established objectives.- Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support- Security & Audit compliance- Operational-related Moves, Adds, Changes, and Deletes (MACD)- Adherence to Operational Standards- Compliance with Engineering Design Standards and established operational processes- Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.- Provide Root Cause Analysis for Network Events- Other duties as assigned by management
Do you have what it takes to become a Network Operations Engineer?
- Bachelor’s degree in Computer Science, Information Technology, or related field.- 1-5 years extensive experience in the support of Cisco Networking Technologies- Strong technical, analytical, and interpersonal skills required- Current CCNA certification- Practical Technical knowledge on Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols- Practical Technical knowledge on CISCO Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF)- With experience in Cisco Wireless, Meraki Wireless and Palo Alto Firewalls- ITIL Ver. 3.0 or Ver. 4.0 preferred- Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences- Strong organizational skills and ability to multitask in a fast-past working environment- High level technology problem solving skills- Standing and sitting for sustained periods of time, at least 25%- Ability to travel up to 25% of the time
About Us
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.
“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”
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