Director of Quality

1 month ago

Navi Mumbai, India IKS Health Full time
Profile Description:The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.

Key Responsibilities:Process:● Develop and deploy a best in class Service Quality framework to drive higher performance on key business metrics in revenue cycle management.● Ensure standardization of Service Quality practices across the projects to drive measurable, repeatable and predictable operations.● Ensure calibration of Service Quality and leverage data-driven analysis for process improvements.● Be proactive in identifying process level gaps and lapses and set up early warning systems/methods to enable on time course correction.● Manage, oversee and support Internal Staff Development, Quality Management and Organization Development.● Support Organization’s drive of enhancing delivery by assuming a leadership role in transformation to a Quality Organization.● Promoting and Drive a culture of Quality Achievement and Performance Improvement throughout the Assigned Accounts.● Enabling strong Data Driven Organization Model.● Deployment of continuous improvement activities through Kaizen and Six Sigma Methodologies.● Effectively interact with Delivery Teams to maintain process adherence and help bringing improvements.● Working with training, hiring and transition Teams to establish input quality requirements.● Formulate and manage the development and implementation of Quality Goals.● Setting QA Compliance objectives and ensuring targets are achieved.● Assessing the service delivery quality against customer requirements.● Agreeing standards and establishing clearly defined quality methods for staff to apply.● Setting up and maintaining controls and documentation procedures.● Liaising with customers, auditors and internal delivery stakeholders to ensure the execution of corrective action compliance with customers specifications.● Establishing standards of service for customers or clients.● Conducting increasingly sophisticated analytics to drive performance and recommend process improvements and controls to improve service delivery.

People:● Responsible for making quality a core part of everyone's daily job.● Constantly improving the quality of services via performance improvement, technology, training and upskilling and other methods.● Responsible for the Engagement, Development & Management of the Team Managers and Quality Experts● Drive employee engagement initiatives and optimize attrition levels in the team.

Client:● Work with clients closely to establish quality framework for the account.● Act as a single point of contact for all quality related conversations with the client.● Assume end to end ownership of managing all quality related escalations from the client.● Present Quality insights to the client on a periodic basis

Financial:● Ensuring the highest possible delivery quality at the lowest total cost of ownership. In other words, optimize the cost of quality for the account.● Report out all process deviations and process control lapses to quality and operations leadership to ensure high quality of outcome as seen by the client.

Qualifications :● Graduate in any stream is a must.● Graduate in Engineering / Post Graduation in Statistics / Mathematics would be preferred.

Role Prerequisites :● Minimum 10+ years and above experience in AR, PP, Billing OR EV/BV is a must which includes a preferred minimum 5+ years of experience in transactional quality/ service quality teams.● Six Sigma Green Belt OR Black Belt certification would be preferred.

  • Director - Quality - US Healthcare

    2 weeks ago

    Navi Mumbai, Maharashtra, India GeBBS Healthcare Solutions Full time

    Role: Director of QualityReporting to: Head of Business ExcellenceJob Location: Navi MumbaiShift: US/UKWork Setup: On-siteKey Responsibilities:Oversee performance management and development of the quality teamEnsure quality standards are met across project scopesAssign work based on productivity goalsMonitor and enhance the team's performanceEnsure quality...

  • Director of Quality

    4 weeks ago

    navi mumbai, India IKS Health Full time

    Profile Description:The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.Key Responsibilities:Process:● Develop and deploy a best in class Service Quality framework to drive higher performance...

  • Director of Quality

    3 weeks ago

    Navi Mumbai, India IKS Health Full time

    Profile Description:The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.Key Responsibilities: Process: ● Develop and deploy a best in class Service Quality framework to drive higher performance...

  • Director of Quality

    1 month ago

    Navi Mumbai, India IKS Health Full time

    Profile Description:The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.Key Responsibilities: Process: ● Develop and deploy a best in class Service Quality framework to drive higher performance...

  • Director of Quality

    1 month ago

    Navi Mumbai, India IKS Health Full time

    Profile Description:The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.Key Responsibilities: Process: ● Develop and deploy a best in class Service Quality framework to drive higher performance...

  • Director of Quality

    2 weeks ago

    Navi Mumbai, Maharashtra, India IKS Health Full time

    Profile Description:The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.Key Responsibilities:Process: Develop and deploy a best in class Service Quality framework to drive higher performance on...

  • Director of Quality

    4 weeks ago

    Navi Mumbai, India IKS Health Full time

    Profile Description: The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business. Key Responsibilities: Process: ● Develop and deploy a best in class Service Quality framework to drive higher...

  • Director of Quality

    1 month ago

    navi mumbai, India IKS Health Full time

    Profile Description: The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business. Key Responsibilities: Process: ● Develop and deploy a best in class Service Quality framework to drive higher...

  • Director of Quality

    4 weeks ago

    Navi Mumbai, India IKS Health Full time

    Profile Description:The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.Key Responsibilities: Process: ● Develop and deploy a best in class Service Quality framework to drive higher performance...

  • Director

    1 month ago

    Navi Mumbai, India WebMD Full time

    Director, Digital QA Operations Work Timings : 2:00 PM to 11:00 PM IST Work Location : Navi Mumbai Education : Bachelor‘s Degree (Computer Science or related field preferred). MBA preferred. Roles & Responsibilities: The Director, Digital QA Operations is responsible for producing and performing quality assurance testing on all commercial...

  • Associate Director

    3 weeks ago

    navi mumbai, India Peoplefy Full time

    Hi All,Greetings of the Day!Urgently looking for an Associate Director – Mechanical (MEP) with core experience in MEP, Mechanical Design. The ideal candidate should have experience working experience in MEP – Mechanical Design – Commercial/Residential/High Rise projects.The details of the roles are as below:Job Description:Experienced technical and...

  • Director of Quality, Managed Investment Data

    6 days ago

    Mumbai, India Morningstar Full time

    Position:Director of QualityTeam:Managed Investment Data TeamThe RoleThe pursuit of quality at Morningstar is deeply ingrained in our culture and it is a key part of the value we bring our clients. We seek a highly self-motivated professional to own the strategic roadmap for continuous improvement of Managed Investment Data. The Director of Quality leads a...

  • Director of Quality, Managed Investment Data

    3 months ago

    Mumbai, India Morningstar Full time

    Position:  Director of Quality Team: Managed Investment Data Team The Role The pursuit of quality at Morningstar is deeply ingrained in our culture and it is a key part of the value we bring our clients. We seek a highly self-motivated professional to own the strategic roadmap for continuous improvement of Managed Investment Data. The Director of...

  • Director of Quality, Managed Investment Data

    2 months ago

    mumbai, India Morningstar Full time

    Position:  Director of Quality Team: Managed Investment Data Team The Role The pursuit of quality at Morningstar is deeply ingrained in our culture and it is a key part of the value we bring our clients. We seek a highly self-motivated professional to own the strategic roadmap for continuous improvement of Managed Investment Data. The Director of...

  • Director of Quality, Managed Investment Data

    2 weeks ago

    Mumbai, Maharashtra, India Morningstar Full time

    Position: Director of Quality Team: Managed Investment Data Team The Role The pursuit of quality at Morningstar is deeply ingrained in our culture and it is a key part of the value we bring our clients. We seek a highly self-motivated professional to own the strategic roadmap for continuous improvement of Managed Investment Data. The Director of...

  • Director of Quality, Managed Investment Data

    4 weeks ago

    mumbai, India Morningstar Full time

    Position:  Director of Quality Team: Managed Investment Data Team The Role The pursuit of quality at Morningstar is deeply ingrained in our culture and it is a key part of the value we bring our clients. We seek a highly self-motivated professional to own the strategic roadmap for continuous improvement of Managed Investment Data. The Director of...

  • Director of Quality, Managed Investment Data

    4 weeks ago

    Mumbai, India Morningstar Full time

    Position:  Director of Quality Team: Managed Investment Data Team The Role The pursuit of quality at Morningstar is deeply ingrained in our culture and it is a key part of the value we bring our clients. We seek a highly self-motivated professional to own the strategic roadmap for continuous improvement of Managed Investment Data. The Director of...

  • Associate Director

    4 weeks ago

    Navi Mumbai, India Peoplefy Full time

    Hi All, Greetings of the Day!Urgently looking for an Associate Director – Mechanical (MEP) with core experience in MEP, Mechanical Design. The ideal candidate should have experience working experience in MEP – Mechanical Design – Commercial/Residential/High Rise projects. The details of the roles are as below:Job Description:Experienced technical and...

  • Associate Director

    4 weeks ago

    Navi Mumbai, India Peoplefy Full time

    Hi All, Greetings of the Day!Urgently looking for an Associate Director – Mechanical (MEP) with core experience in MEP, Mechanical Design. The ideal candidate should have experience working experience in MEP – Mechanical Design – Commercial/Residential/High Rise projects. The details of the roles are as below:Job Description:Experienced technical and...

  • Associate Director

    3 weeks ago

    Navi Mumbai, India Peoplefy Full time

    Hi All, Greetings of the Day!Urgently looking for an Associate Director – Mechanical (MEP) with core experience in MEP, Mechanical Design. The ideal candidate should have experience working experience in MEP – Mechanical Design – Commercial/Residential/High Rise projects. The details of the roles are as below:Job Description:Experienced technical and...