Retail Sales Consultant

2 weeks ago

Bengaluru, Karnataka, India Livspace Full time

A Retail Sales Consultant is responsible for assisting customers with their purchases in a retail environment. This includes greeting customers, providing product information, processing transactions, and maintaining a clean and organized store. They also handle returns, restock shelves, and contribute to a positive customer experience to drive sales.

Key Responsibilities:

Customer Service:

  • Greeting customers and providing a positive first impression.
  • Answering customer questions about products, services, and store policies.
  • Assisting customers in finding specific items and making product recommendations.
  • Handling customer complaints and resolving issues effectively.
  • Responsible for Customer Experience & Relationship.
  • Identifying customer needs and providing appropriate solutions.

Product Knowledge:

  • Developing a strong understanding of the products sold in the store.
  • Staying up-to-date on new products, promotions, and store policies.
  • Communicating product knowledge to customers to enhance their shopping experience.

Sales:

  • Sales target will be there on Month on Month
  • Target of product selling(Furniture, Decor, Soft Furnishing)
  • Ensure sales funnel management to achieve a higher conversion rate output.
  • Ensure sales & able to achieve their targets.
  • Working towards and exceeding sales targets set by management.
  • Developing and maintaining customer relationships to drive repeat business and loyalty.

Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Retail Sales Associates need to be able to effectively communicate with customers and team members.
  • Strong customer service skills:
  • They should be friendly, approachable, and dedicated to providing excellent service.
  • Ability to work in a fast-paced environment:
  • Retail environments can be busy, so the ability to multitask and handle pressure is important.
  • Product knowledge and sales skills:
  • Understanding the products and being able to recommend them to customers is crucial.

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