Support Engineer II

1 month ago

india precisely Full time

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12, global organizations, including 99 of the Fortune . Precisely's employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely

Intro and job overview:  

We are currently looking for a highly skilled and detail oriented EnterWorks Enable L2 Support Specialist to join our technical support team. In this role, you will be responsible for providing Level 2 support for the EnterWorks Enable platform, addressing complex technical issues, and collaborating with cross-functional teams to ensure the platform's optimal performance. The ideal candidate should have a strong technical background, excellent problem-solving skills, and a customer-focused approach.

Responsibilities and Duties:  

  • Consume online training materials on eLearning Platform (formal training courses, boot camp, EnterWorks Tech Talk KT sessions) and external sources (e.g., Udemy online training courses for SQL, Java, HTML, Go, etc.)
  • Provide world class technical support over the phone, email, and remote desktop connections. 
  • Assist customers in troubleshooting issues and resolving problems. Investigate and analyze customer issues to determine the root cause to ensure customer satisfaction.
  • Understand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third party libraries, user developed code or jobs, or platform libraries.
  • Continuously learn new technology, tools, systems, and sharing that knowledge within the team.
  • Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
  • Debug and provide recommended solutions and tools to address product issues and enhancements.
    Shift Flexibility: Work in a flexible schedule, including evening shifts, weekends, and holidays.

Requirements and Qualifications:

  • Take ownership of technical customer requests and provide support for a product or solution using telephone, email or through ticketing system.
  • Independently apply acquired technical knowledge and open-ended problem-solving methodology to assess increasingly complex problems, analyze root causes, and advise customers on solutions.
  • Research, analyze, and resolve complex functionality and usability related issues.
  • Identify complex or high impact issues and coordinate with senior staff where necessary for resolution.
  • Collaborate with Level 3 support and development teams to resolve advanced technical challenges.
  • Must have a strong understanding of Support as a business function (SLA’s, ITIL practices)
  • Ability to learn support tools and manage work volume as communicated by the manager.
  • Assist with Sales Ops/License Fulfilment duties as needed. Continual learning of product functionality and new features
  • Leverage the Knowledge base methodology for solving and documenting case resolutions. Create comprehensive internal and external
  • Knowledge Base documentation for use by both customers and team members.
  • Escalate and/or request assistance to manage more advanced problems.
  • Periodically work on weekend shifts for on call support.
  • Required Skill Set:
    • Proven experience with EnterWorks Enable or similar PIM/MDM solutions.
    • Minimum 2 years’ experience with strong understanding of product data management, data modeling, and data governance principles.
    • Excellent problem-solving and troubleshooting skills.
    • Proven ability to effectively communicate with customers via phone and email.
    • Experience in collaborating with Level 3 support and development teams.
    • Experience capturing and documenting technical requirements.
  • Detailed knowledge of the following technology: –
    • Database management systems including relational database design principles, tuning, SQL execution, and configuration
    • OS - Windows, UNIX/Linux administration, File Management
    • Cloud Services (Azure, AWS, EC2, S3)
    • APIs (RESTful, SOAP), docker/images
  • Experience working with a CRM system (SalesForce.com preferred), a ticket tracking system, licensing software, or any other business applications.
  • SAP experience ECC, CRM and Retail
  • Relevant certifications in EnterWorks Enable or PIM/MDM solutions (if available).

#LI-SR1

It is a requirement for all roles at Precisely to adhere to applicable data privacy and security laws, rules, regulations, and company policies. For more information about Precisely’s privacy practices, please see our Privacy Notice:

  • Microsoft Iis Administrator

    2 months ago

    India MBI Digital Full time

    **MBI Digital **is looking for an **IIS Administrator** with 7+ years experience who acts as a leader to establish proactive IIS management processes, handles complex performance issues, and performs hands-on troubleshooting. **Responsibilities and Duties** - Install and configure.Net Applications in Microsoft IIS. - Configure JDBC Providers, Data Sources,...

  • Product Support Engineer

    2 months ago

    india Jumio Full time

    Role Purpose:   Jumio is seeking a driven Product Support Specialist II, looking to join our Jumio Product Support team, based in India. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where each and every member’s opinion...

  • Microsoft Iis Administrator

    6 days ago

    India MBI Digital Full time

    MBI Digital is looking for an IIS Administrator with 7+ years experience who acts as a leader to establish proactive IIS management processes, handles complex performance issues, and performs hands-on troubleshooting.Responsibilities and Duties Install and configure.Net Applications in Microsoft IIS. Configure JDBC Providers, Data Sources, Virtual Hosting,...

  • Data Engineer I/II/III medical device

    6 days ago

    India Talentry Full time

    Job Description This is a remote position. Data Engineer I/II/III: ensuring quality data. Carlsbad, CA (Remote work possible) Direct-hire. US Citizen/Green Card only Data Engineer I 40-46/hrData Engineer II 46-52/hrData Engineer II k/yrThis position requires a US Citizen or Green Card Holder only and is a direct hire position. No third-party candidates will...

  • Data Engineer I/II/III medical device

    4 days ago

    india Talentry Full time

    Job Description This is a remote position. Data Engineer I/II/III: ensuring quality data. Carlsbad, CA (Remote work possible) Direct-hire. US Citizen/Green Card only Data Engineer I 40-46/hrData Engineer II 46-52/hrData Engineer II 100-110k/yrThis position requires a US Citizen or Green Card Holder only and is a direct hire position. No third-party...

  • Data Engineer I/II/III medical device

    2 months ago

    india Talentry Full time

    Job Description This is a remote position. Data Engineer I/II/III: ensuring quality data. Carlsbad, CA (Remote work possible) Direct-hire. US Citizen/Green Card only Data Engineer I 40-46/hrData Engineer II 46-52/hrData Engineer II 100-110k/yrThis position requires a US Citizen or Green Card Holder only and is a direct hire position. No third-party...

  • Software Engineer II

    4 weeks ago

    india Bottomline Full time

    Position Title: Software Engineer II Location : Bengaluru, India Key Skills: Java, Springboot, REST Microservices, Containerization, SQL. Who Are We? Bottomline Technologies are transforming business payments and processes for companies and financial institutions around the world. We are at the forefront of digital transformation, obsessed with removing...

  • Software Engineer II

    3 weeks ago

    india Bottomline Full time

    Position Title: Software Engineer II Location : Bengaluru, India Key Skills: Java, Springboot, REST Microservices, Containerization, SQL. Who Are We? Bottomline Technologies are transforming business payments and processes for companies and financial institutions around the world. We are at the forefront of digital transformation, obsessed with removing...

  • Software Engineer II

    6 days ago

    India Bottomline Full time

    Position Title: Software Engineer II Location : Bengaluru, India Key Skills: Java, Springboot, REST Microservices, Containerization, SQL. Who Are We? Bottomline Technologies are transforming business payments and processes for companies and financial institutions around the world. We are at the forefront of digital transformation, obsessed with removing...

  • Sr. Software Engineer II

    3 weeks ago

    india Bottomline Full time

    Role We are looking for a Sr. Software Engineer II to innovate, win and grow with us in Bangalore! The Sr. Software Engineer II is involved in all stages of development including planning, implementation, testing, documentation, release and product support; work to debug and implement new changes to systems as they are prioritized. He/she must have good...

  • Sr. Software Engineer II

    2 months ago

    india Bottomline Full time

    Role We are looking for a Sr. Software Engineer II to innovate, win and grow with us in Bangalore! The Sr. Software Engineer II is involved in all stages of development including planning, implementation, testing, documentation, release and product support; work to debug and implement new changes to systems as they are prioritized. He/she must have good...

  • Systems Engineer II

    6 days ago

    India Cision Full time

    A Citrix Engineer II will manage, maintain, and support Cloud Citrix Virtual Apps and Desktops (CVAD) platform. You will provide Tier 2 support and work closely with other IT teams, business stakeholders, and end users ensuring reliable and performant operation of the CVAD platform. You will also have a deep understanding of the concepts and operation of...

  • Engineer II

    6 days ago

    India NextGen Healthcare Full time

    Description :Engineer II, Quality Assurance is responsible for establishing quality standards and executing comprehensive suites of automation test plans and test cases. Actively participating in the evolution and execution of procedures for ensuring the quality of new features and releases of software products. Partner with product managers,...

  • Engineer II

    3 weeks ago

    india NextGen Healthcare Full time

    Description :Engineer II, Quality Assurance is responsible for establishing quality standards and executing comprehensive suites of automation test plans and test cases. Actively participating in the evolution and execution of procedures for ensuring the quality of new features and releases of software products. Partner with product managers,...

  • Engineer II

    2 months ago

    india NextGen Healthcare Full time

    Description :Engineer II, Quality Assurance is responsible for establishing quality standards and executing comprehensive suites of automation test plans and test cases. Actively participating in the evolution and execution of procedures for ensuring the quality of new features and releases of software products. Partner with product managers,...

  • Security Engineer Senior II

    6 days ago

    India Akamai Full time

    Do you like building solutions to help improve the security of the company? Do you want to collaborate with industry-leading security experts? Join our Information Security Team Akamai's Information Security team is responsible for safeguarding Akamai, its customers, and the Internet worldwide. You will report directly to the Director of...

  • Technical Support Engineer

    3 weeks ago

    india Sectona Full time

    Job Description The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is...

  • Software Engineer II

    3 weeks ago

    india ConnectWise Full time

    General Summary: The Software Engineer II is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining...

  • Software Engineer II

    4 weeks ago

    india ConnectWise Full time

    General Summary: The Software Engineer II is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining...

  • Lytx - Software Engineer II -

    6 days ago

    India Lytx, Inc Full time

    Job Title : Software Engineer IIWhy Lytx :We are seeking a Software Engineer II to help accelerate our industry leading Driver Safety/Fleet Management Software. Our products manage massive amounts of data collected from over 700,000 vehicles worldwide. We use the data and video to derive intelligent insights using Video Telematics, Machine Vision and AI for...