Maintenance Manager – Reefer Containers

3 weeks ago

Navi Mumbai, Maharashtra, India Crystal Group Full time

The Maintenance Manager at Uran Depot will lead all service, repair, and preventive maintenance operations for reefer containers. This role requires deep technical expertise in reefer systems (Carrier, Thermo King, Daikin, Star Cool) along with strong leadership to manage technicians, vendors, and service workflows. The Manager ensures depot readiness, SLA compliance, and customer satisfaction while maintaining strict cost, safety, and quality control.

Key Responsibilities

Depot Maintenance Leadership

  • Oversee daily maintenance operations for reefer containers at Uran depot.
  • Ensure depot is fully equipped with tools, refrigerants, spares, and technician readiness.
  • Manage workflow for corrective jobs, preventive maintenance, and PTIs (Pre-Trip Inspections).
  • Maintain depot safety and compliance standards.

Complaint & Technical Handling

  • Assess complaints, define TAT, and determine spare requirements.
  • Troubleshoot complex reefer technical issues and support technicians with guidance.
  • Approve warranty vs. paid service classifications where ambiguous.
  • Act as the technical escalation point for clients and technicians.

Technician Management

  • Assign and supervise technicians for reefer jobs and PTIs.
  • Monitor checklist adherence, job quality, and SLA compliance.
  • Organize quarterly technical training and upskilling workshops.
  • Conduct performance reviews and coach technicians to improve efficiency.

Procurement & Inventory Control

  • Approve Purchase Orders for reefer spare parts and consumables.
  • Verify GRNs with Inventory Coordinator and monitor spare returns.
  • Track spare usage, refrigerant consumption, and tool calibration.

Client & Business Coordination

  • Review completed job orders and prepare service reports for clients.
  • Confirm job closure and issue closure communications.
  • Coordinate billing, invoicing, and cost summaries with accounts.
  • Ensure AMC contracts are tracked and prioritized.

Performance & Audit Oversight

  • Conduct monthly audits of service records for compliance and quality.
  • Share monthly and quarterly service performance reports with senior management.
  • Drive continuous improvement in depot service delivery.

Requirements

  • Diploma/Degree in Mechanical/Electrical Engineering.
  • 7–10 years' experience in reefer container service & maintenance, with at least 3–4 years in a leadership/managerial role.
  • Deep technical expertise in reefer systems (Carrier, Thermo King, Daikin, Star Cool).
  • Proven track record in depot or workshop management for reefer containers.
  • Knowledge of PTI standards, reefer alarms, refrigerants, temperature calibration, and spare part lifecycle.
  • Strong leadership, problem-solving, and decision-making skills.
  • Proficiency in ERP/service management tools and reporting systems.

Performance Metrics

  • SLA adherence and reefer downtime reduction.
  • Preventive maintenance and PTI completion rate.
  • Technician productivity and training compliance.
  • Customer satisfaction scores.
  • Spare parts utilization and cost efficiency.
  • Audit results and documentation accuracy.

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