Manager – Master data Management, Analytics

1 month ago

bangalore, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 
 
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
 
Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager – Master data Management, Analytics (Retail)
The Master Data Management (MDM) Specialist is responsible for overseeing the governance, accuracy, and consistency of retail master data. Maintaining accurate product information and categorization within a retail environment.

Responsibilities
• Execute and manage the day-to-day activities for master data domains
• Daily review of process KPI and reporting
• Escalation management
• Identify continuous improvement projects and get them implemented
• Mentor and Coach, the team members on the process
• Set milestones for the team to execute
• Review progress against the set milestones and ensure adherence
• Manage any transactional changes related to the Master data management activities Request gathering, analyzing request, and providing the solutions
• Perform Process Controls & documentation, Quality Check. etc.
• SOP documentation during OJT/KT and during BAU, capturing all the rules and exceptions in the process. This is an ongoing activity that demands good analytical and writing skills
• Understanding of the process and nuances of different entities, understanding of entity specific norms etc.
• proactive contributor on domain / process knowledge
• Plan, perform, and implement process and data improvement initiatives.
• Have a complete clarity and understanding of each single activity assigned
• Handle day to day normal communications (over emails) / explaining issues over email and during calls
• Collaborate with data stewards for designing and implementing policies, standards, and procedures for all Data Master hierarchies and categories
• Work cohesively with remote teams
• Ready to stretch during project deliveries.
• Manage client expectations.
• Take part & support Transitions and ensure “First Time Right.”
• Addressing ad-hoc queries, liaising with entities, banner controllers, participating in governance meetings with customers, internal stakeholders & support teams.
• Determine all tasks to be completed and maintain key report outs to internal as well client-side stake holders

Qualifications we seek in you
Minimum Qualifications
• Bachelor's /master's degree in retail management, business administration, information systems, or a related field.
• Familiarity with retail-specific data standards and protocols, such as Global Data Synchronization Network (GDSN) and Electronic Data Interchange (EDI).
• Proficiency in master data management tools and technologies, such as retail MDM platforms, product information management (PIM) systems, and data quality tools.
• Proven experience in master data management, data governance, or data quality management within the retail industry
Preferred Qualifications/ Skills 
• Excellent MS Office Skills.
• Excellent analytical and problem-solving skills, with the ability to analyze complex retail data issues and develop effective solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with retail stakeholders, IT teams, and external partners.
• Attention to detail and a commitment to data accuracy and integrity within the retail environment.
• Project management skills, with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced retail environment.
• Certification in master data management, retail management, or related disciplines is a plus.

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