Tele-Caller - 31152

JobDescription TeleCaller(InboundHindiEnglish) 04Lead Generation (OutboundHindiEnglish)01NonVoice (TamilTeluguHindiEnglish) 02Location: MumbaiExperience:Min 1 Year of TeleCalling Experience is a must Preferred Experiencein Lead Generation Process Job Role and Designation:TeleCallingExecutive is responsible for attending to Inbounds Queries viaCalls / EMail / WhatsApp / Website / Social Media to understandtheir NDPs present them with suitable solutions and resolve theirqueries in the desired TAT DesiredSkills:

• Fluency in English Hindi Kannada TeluguTamil & Gujarati
• Persuasionskills
• Rapport buildingskills
• Telephoneetiquette
• MeetingEtiquette
• Listeningskills
• Questioningskills
• Microsoft Word Excel andPowerPoint
• Internet usage DataManagement
• CallCentreExperience

JobResponsibilities:

• Attending InboundCalls
• Acknowledging nonvoice queries in 30Minutes
• Identifying their NDPs and providingsolutions
• TimelyClosures
• Continuous Learning to ImprovePersonality Development
• Develop Communicationskills i.e. Verbal & Non Verbal to keep service standardshigh
• Attending InboundCalls
• To Pick up calls in 5Seconds
• To increase FTR ratio by providingFirst Time Correct Solutions
• Understand thecurrent NDPs of the customer
• Maintaining thedatabase on the internal templates of theorganization
• Follow the Calling andcommunication scripts approved by theCompany
• Send daily activity reports to themanager.

ClientCoordination

• Write emails and make callsprofessionally to record all discussions with the client forqueries and followup
• Being the communicationbridge between the client and the internalstakeholders

Interview Round Details:(A) RoundOne Telephonic Round(B) Round Two Interview with CEO / DirectorOffer Terms and ConditionsCTC Range: 2.0 Lakhs to 4.00 Lakhs perannumNotice Period: 2 MonthsProbation Period: 06 MonthsWorkingDays: 06 Days Working i.e. Mon toSat

gujarati,hindi,etiquette,meetingetiquette,excel and powerpoint,microsoft word,tamil,fluency inenglish,data management,telugu,call-centre experience,persuasionskills,kannada,internet usage,rapport building skills,listeningskills,telephone etiquette,communication,leadgeneration,questioning skills

---