Genesys Cloud Implementation Specialist
6 days ago
- Senior contact center technology professional with 8+ years of experience in design and implementation.
- Expertise in the application development lifecycle, including Waterfall and Agile Scrum methodologies.
- Hands-on experience with Genesys Cloud CX, possessing deep knowledge of its products, features, and architecture.
- Demonstrated ability to design and develop tailored Genesys Cloud architectures, applying industry best practices.
- Experience in conducting Proof-of-Concept (POC) demonstrations for CCaaS business processes, such as call flows, automation, and integrations.
- Extensive knowledge of IVR, CRM, WFO, and other contact center technologies.
- Proficient in Genesys APIs, scripting languages (e.g., JavaScript), and integration technologies (e.g., REST).
- Proficiency in Genesys WFM and Architect flow development.
- Strong skills in documenting business and system requirements, user stories, and design specifications.
- Bonus skills include Genesys Engage, Voice/Chat Bot technologies (Genesys/Google DF/Lex/Nuance etc), and Generative AI.
- Requires a Bachelor's Degree or equivalent in Computer Science, MIS, Engineering, or a directly related field, with a Master's Degree preferred.
- Effective communication skills, both technical and business.
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Genesys Cloud Expert
6 days ago
Chennai, Tamil Nadu, India Servion Global Solutions Full time**Job Description** We are seeking a highly experienced Senior Contact Center Technology Professional to join our team as a Genesys Cloud Implementation Specialist. Responsibilities:Design and implement tailored Genesys Cloud architectures, applying industry best practices.Conduct Proof-of-Concept (POC) demonstrations for CCaaS business processes, such as...
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Genesys Architect
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Genesys Cloud Expert Required
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Cloud CX Architect
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Cloud Solutions Architect for Healthcare
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Chennai, Tamil Nadu, India UST Full timeCompany OverviewUST is a global company that provides innovative solutions in the technology space. With expertise in cloud-based systems, we are hiring a Cloud Solutions Architect to lead our Genesys Cloud projects in the healthcare sector.Job Description:We are seeking an experienced Cloud Solutions Architect to join our team in Chennai, Trivandrum, or...
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Cloud Contact Centre Integration Specialist
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Technical CTI Integration Specialist
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Cloud Healthcare Solutions Architect
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Senior Cloud Solutions Architect
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Engineer - Product and Platform Engineering
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Chennai, Tamil Nadu, India UST Full time#UST is hiring for #Genesys Architect #Genesys Cloud #Pure Cloud #HealthcareWork Mode : 3 days from office in a week Experience : 10+ years Skills : #Genesys Architect #Genesys Cloud #Pure Cloud #Healthcare Job Description : aspirants please drop an email to #Hybrid #Chennaijobs #Trivandrumjobs #Kochijobs
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Architect
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